FERNANDA BORGES FERREIRA
Gillingham,UK
Summary
Accomplished professional with expertise in L3 Step-Up Leadership and Sortation Operations, demonstrating a strong ability in Shift Execution and Team Coordination & Delegation. Proficient in CPT Management and Quality assurance, with a proven track record of utilising Grafana for effective Problem-solving and Escalation Management. Skilled in Handover Reporting and 5S methodologies, consistently driving Process Improvement to enhance operational efficiency. Committed to leveraging these competencies to achieve organisational goals and foster continuous improvement.
Overview
3
3
Languages
2037
2037
years of post-secondary education
10
10
years of professional experience
Work history
L3 Step-Up
AMAZON LCY8
Rochester, Kent
2025.09 - Current
- Selected for the L3 Step-Up pool and completed three separate 3-week Step-Up assignments across Low Volume and High Volume operations.
- Led and coordinated teams of up to 15 associates, organising the area and delegating tasks according to volume and operational priorities.
- Monitored CPTs, volume, quality and sorter performance; used Grafana to track recirculation and parcel flow and determine priorities.
- Tracked sorter Blue Lights and chute jams, coordinating actions to minimise disruption and maintain operational flow.
- Ensured containers were closed and staged on time, supporting CPT adherence and outbound performance.
- Maintained H&S standards and Amazon operational procedures across the area during changing operational conditions.
- Prepared shift handover reports for managers and supervisors, communicating performance, issues and outstanding actions.
- Resolved operational issues involving virtual containers and shipments, coordinating with relevant teams to maintain flow.
- Supported 5S and process improvement initiatives to improve workplace organisation and operational efficiency.
Yard Marshal / Clerk / Quality Control
AMAZON LCY8
Rochester, Kent
2022.01 - 2026.09
- Managed trailer dock and release operations, yard space utilisation and supported safe, efficient yard flow.
- Coordinated yard docking logistics and maintained accurate documentation for trailer movements.
- Conducted inbound and outbound quality checks, identifying discrepancies and resolving physical and virtual issues in line with company standards.
- Trained new marshals to uphold professional standards.
Logistics Assistant
Hometest
London, UK
2021.03 - 2022.04
- Coordinated driver routes in Onfleet across UK delivery areas daily.
- Managed pending orders and tracked dispatch timings for route continuity.
- Resolved driver queries and supported efficient delivery scheduling for time windows.
- Reduced order processing times by improving logistics procedures.
- Worked closely with sales team to understand customer requirements and preferences.
- Reviewed logistics procedures to identify opportunities for improvement.
Environmental Engineer
IMAM
, Brazil
2017.01 - 2020.01
- Supported environmental licensing, regulatory compliance and technical projects involving water and effluent treatment, waste management and land recovery.
- Analysed and coordinated engineering and environmental activities to deliver projects in line with regulatory requirements.
- Secured planning permissions whilst respecting ecological constraints and requirements.
- Managed environmental impact assessments for informed project decisions.
- Inspected municipal and industrial facilities to enforce adherence to environmental regulations.
Education
Postgraduate - Georeferencing
Unyleya
Brasil 2001.04 - 2019.10
Bachelor - Environmental Engineering
Federal University of Technology of Parana (UTFPR)
BrazilFull Stack Web Development
Le Wagon
United Kingdom 2023.08 - 2024.03
Skills
- L3 Step-Up Leadership
- Sortation Operations
- Shift Execution
- Team Coordination & Delegation
- H&S
- CPT & Volume Management
- Quality
- Grafana
- Problem-solving
- Escalation Management
- Handover Reporting
- 5S
- Process Improvement
LANGUAGES
English — Proficient
Portuguese — Native
Spanish — Intermediate
Timeline
L3 Step-Up
AMAZON LCY8
2025.09 - Current
Full Stack Web Development
Le Wagon
2023.08 - 2024.03
Yard Marshal / Clerk / Quality Control
AMAZON LCY8
2022.01 - 2026.09
Logistics Assistant
Hometest
2021.03 - 2022.04
Environmental Engineer
IMAM
2017.01 - 2020.01
Postgraduate - Georeferencing
Unyleya
2001.04 - 2019.10
Bachelor - Environmental Engineering
Federal University of Technology of Parana (UTFPR)