Fern Towells
Watchet,Somerset
Summary
Motivated, reliable, and detail-oriented professional with over three years of experience supporting operations within a fast-paced retail environment. Skilled in stock control, inventory management, store planning, customer service, and maintaining accurate operational records. Experienced in working collaboratively with colleagues, supervisors, and management to achieve operational objectives while maintaining high standards of safety and efficiency.
Confident using electronic systems, Microsoft Office applications, and data-driven processes to support decision-making and operational performance. Recognised by current management for strong performance and leadership potential, resulting in being offered progression into a management position. Seeking to bring strong organisational, communication, and logistics support skills to the Logistics Operative role at Hinkley Point C.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Morrison's Customer Assistant
Morrison's
Minehead, Somerset
06.2023 - Current
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Collaborated efficiently with team members to maintain smooth store operations.
- Operated till systems smoothly, streamlining the check-out process for customers.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Assisted customers with product selection to ensure satisfaction.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Ensured health and safety regulations were complied with within work premises at all times.
- Provided excellent customer service to ensure repeat business.
Cafe worker
Mrs Browns
Plymouth, Devon
10.2024 - 05.2025
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Assisted in training new staff members, helping them acclimatise quickly to job demands.
- Engaged with customers politely, fostering a welcoming environment.
- Promoted daily specials to increase sales.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Maintained a clean and organised work area, contributing to efficient service delivery.
- Dealt with customer queries and complaints, ensuring a high level of customer satisfaction.
- Followed all cafe policies and procedures diligently for consistency in service quality.
Education
Bachelor of Arts - Commercial Photography
Arts University Plymouth
Plymouth 09.2022 - 06.2025
Skills
Stock Control and Inventory Management
Logistics and Operational Support
Electronic Systems and Data Entry
Vehicle and Delivery Coordination Awareness
Health and Safety Compliance
Store Planning and Organisation
Teamwork and Collaboration
Communication with Customers, Colleagues and Management
Problem Solving and Decision Making
Microsoft Excel, Word and PowerPoint
Attention to Detail and Accuracy
Time Management and Prioritisation
Customer Service Excellence
Leadership Potential and Staff Support
Affiliations
- Travelling
- Fashion
- Social Media
- Friends and Family
- Hyrox Training
- Running
- Swimming
Certification
TQUK Level 2 Certificate In Digital Marketing (RQF)
Personal Strengths
• Experience working within structured operational environments.
• Strong attention to detail and commitment to accuracy.
• Proven ability to work effectively with both frontline teams and management.
• Comfortable learning new systems, processes, and technologies.
• Excellent interpersonal and communication skills.
• Positive attitude, strong work ethic, and willingness to develop new skills.
• Full commitment to working safely and following operational procedures.
References
References available upon request.
Timeline
Cafe worker
Mrs Browns
10.2024 - 05.2025
Morrison's Customer Assistant
Morrison's
06.2023 - Current
Bachelor of Arts - Commercial Photography
Arts University Plymouth
09.2022 - 06.2025