Fern Sibley
Portsmouth,Hampshire
Summary
Dedicated individual with a background in health and social care, exhibiting strong teamwork and communication skills. Adaptable to various roles, effectively providing support and assistance to clients while promoting their independence. Proactive in maintaining a positive environment and enhancing client well-being through compassionate care.
Overview
1
1
Language
23
23
years of professional experience
Work History
LD Support worker
Achieve together
Waterlooville , Hampshire
10.2025 - Current
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Utilised calming techniques to de-escalate violent and aggressive behaviour, ensuring safety for all individuals involved.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Facilitated weekly group meetings, listening actively and offering compassionate support.
- Developed trusting relationships with service users and advocated on their behalf.
- Encouraged service users to be independent and active members of society.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Generated detailed reports to document clients' progress.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Conducted regular risk assessments in clients' homes to identify potential hazards and implement preventative measures.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Coached clients to implement life-changing behaviours, demonstrating empathy and active listening skills.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
Advocate
West Sussex County Council
Chichester, West Sussex
01.2025 - Current
- Advocated for clients' rights, demonstrating commitment to justice and ethical practice.
- Represented clients in court, effectively arguing cases and securing favourable outcomes.
- Negotiated settlements in contentious disputes, achieving satisfactory resolutions for clients.
- Represented clients in sessions and meetings to exercise voice and rights, defending needs.
- Developed strong argument strategies based on evidence findings.
- Assessed situation of clients to gain deeper understanding of issues, offering sound advice and fostering trust and reliability.
- Maintained open communication with clients to address urgent situations, reinforcing trust and stability throughout legal processes.
- Communicated clearly in high-pressure situations, always acting with confidence.
- Practised active listening and problem solving skills to identify root of issues, understand situation, studying verbal and non-verbal cues.
- Maintained confidentiality and discretion with sensitive client information.
- Managed conflict resolutions to maintain peace and order, providing helpful strategies.
- Provided informed, quality independent advocacy, liaising effectively with stakeholders to deliver comprehensive wraparound care.
- Facilitated negotiations by moderating discussions between multiple parties.
- Monitored changes in legislation, keeping abreast of developments relevant to practice areas.
- Compiled and presented legal documents in line with standard procedures.
- Reviewed and updated client files to ensure accurate and complete information, facilitating effective case management.
- Interviewed clients to gather information on goals, creating tailored roadmaps to achieve objectives and enhance client outcomes.
- Upheld client dignity during interactions, ensuring respect and sensitivity., permitting positive, person-led progress throughout various authority interventions.
- Briefed clients regarding de-escalation methods to help manage emotions, practising calming methods.
- Demonstrated compassion in dealing with stressful situations to pacify and be proactive in solving problems.
- Applied interpersonal skills to tailor communication for better understanding and support. to communicate with clients and professionals, customising simpler or technical approach to deliver valuable advice.
Dementia care
English Oak
Emsworth, Hampshire
01.2024 - 01.2025
- Delivered specialised dementia care, utilising evidence-based approaches to support memory and cognitive function.
- Advocated for clients' rights and interests, ensuring their voices were heard in all aspects of their care.
- Adapted care approaches to meet the evolving needs of clients, demonstrating flexibility and responsiveness.
- Collaborated with healthcare teams to develop care plans, focusing on patient needs and outcomes.
- Communicated effectively with team members and healthcare professionals, fostering a collaborative work environment.
- Supported clients with daily living activities, including personal care, meal preparation, and household tasks.
- Assisted with various care activities, ensuring clients received appropriate support.
- Delivered exemplary customer care to high-value members, maintaining loyalty and heightening spending potential.
- Collaborated with obstetricians, paediatricians, and healthcare professionals to develop comprehensive care plans.
LD Support Assistant (Adults)
Achieve together
Waterlooville , Hampshire
03.2022 - 09.2023
- Provided emotional support and companionship, fostering a trusting and supportive relationship with clients.
- Assisted in personal care tasks, such as bathing and dressing, respecting clients' privacy and preferences.
- Followed individualised care plans to support client needs and record adjustments.
- Promoted client independence while carrying out sensitive duties, such as showering and dressing.
- Implemented behaviour management plans for clients with challenging behaviours, promoting a safe environment.
- Recorded client data in EMR system, adhering to data safety and security policies to protect confidentiality.
- Reported concerns to supervisors, suggesting corrective actions to maintain optimal client care.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximise team performance.
- Built and maintained courteous and effective working relationships.
- Picked up additional tasks to aid team success.
- Maintained clean, safe working environments to eliminate accident risks.
Challenging behaviour/ Autism - Support
Albany farm care
Havant , Hampshire
02.2020 - 01.2022
- Managed challenging behaviour by applying conflict resolution skills and restorative practices.
- Provided crisis intervention, de-escalating challenging situations in a calm and effective manner.
- Delivered crisis intervention services, offering immediate support in emergency situations.
- Liaised with schools to support children with behavioural issues, promoting educational inclusion.
- Coached clients to implement life-changing behaviours, demonstrating empathy and active listening skills.
- Supported vulnerable populations with mental health diagnoses, providing education on medications and treatments.
- Collaborated with healthcare professionals to coordinate mental health services for clients.
- Advocated for patients, carers and families around complex emotional and practical needs to lower anxiety and depression levels.
- Implemented safeguarding measures for vulnerable clients, reducing risks of harm.
- Managed case loads effectively, ensuring timely responses to client needs. efficiently, prioritising urgent needs while maintaining high standards.
- Attended mandatory in-house and external training for safeguarding children and vulnerable adults.
- Assisted clients with disabilities to obtain support services for rehabilitation purposes.
- Advocated for client access to community resources, improving their quality of life.
- Performed in-home case management for clients to improve health outcomes and increase medication adherence.
- Educated residents and their families regarding other community resources.
- Provided crisis intervention, de-escalating challenging situations in a calm and effective manner.
LD Adults - Residential Care
Achieve together
Waterlooville, Hampshire
09.2014 - 02.2020
- Resolved complaints through calm communication and effective problem-solving, enhancing client satisfaction.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Promoted client independence while carrying out sensitive duties, such as showering and dressing.
- Supported team by taking on additional responsibilities to ensure timely project completion.
- Organised recreational and educational activities tailored to clients' interests and abilities, enhancing their quality of life.
- Coordinated regular exercise for clients to support health and wellness goals.
- Facilitated social integration for clients, organising community outings and encouraging participation in local events.
- Accompanied service users to hospital appointments, community events and ad-hoc errands, providing safety and support.
- Helped clients maintain social connections, transporting to personal meetings or on outings.
- Responded promptly to emergencies, providing first aid and contacting emergency services when required.
- Monitored client health and well-being, promptly identifying changes in condition and liaising with medical teams.
- Implemented behaviour management plans for clients with challenging behaviours. Promoting a safe environment.
- Implemented behaviour management strategies to support clients with challenging behaviours. Fostering a safe environment.
- Coordinated with families and other caregivers to provide a consistent and holistic approach to client care.
- Participated in multidisciplinary team meetings, contributing valuable insights into clients' care and progression.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Encouraged client independence during personal care tasks, such as showering and dressing, while maintaining sensitivity to individual needs.
- Actively assisted clients with accessing relevant community services related to education, training and employment.
- Actively assisted clients with accessing relevant community services related to education, training and employment.
- Monitored client health and well-being, promptly identifying changes in condition and liaising with medical teams.
- Implemented behaviour management strategies to support clients with challenging behaviours, fostering a safe environment.
- Facilitated social integration for clients, organising community outings and encouraging participation in local events.
Community Care Worker
Helping Hands Community Care
Waterlooville , Hampshire
10.2013 - 09.2014
- Provided in-home care and support to clients, addressing their individual needs and preferences.
- Provided empathetic personal care, maintaining respect and dignity for patients throughout.
- Helped clients with personal hygiene tasks, including washing, bathing, brushing teeth and hair cleansing.
- Changed clients' bedding and assisted with personal care needs.
- Offered reliable day-to-day living assistance, including washing, dressing and feeding patients.
- Administered medication according to prescribed schedules, monitored effects, and documented patient responses accurately.
- Administered patient medication, paying close attention to accurate dosage and frequency.
- Assisted in preparing and providing medication to clients, arranging accurately based on prescriptions and doctors' notes.
- Monitored and reported changes in client health or behaviour to healthcare professionals.
- Delivered end-of-life care with compassion, supporting clients and their families during challenging times.
- Responded promptly to emergency situations, providing first aid and coordinating with emergency services when necessary.
- Encouraged service users to be independent and active members of society.
- Provided emotional support and companionship, enhancing client well-being.
Supermarket Cashier
Morrisons supermarket
Horndean , Hampshire
06.2005 - 08.2013
- Handled cash, credit, and debit transactions, ensuring accurate change and receipt issuance.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Scanned and weighed goods to calculate product costs.
- Maintained clean, hygienic checkout areas, upkeeping positive brand reputation.
Life Insurance - Sales
Zurich Insurance
Portsmouth, Hampshire
01.2004 - 05.2005
- Achieved and surpassed sales targets through effective client communication and product knowledge.
- Utilised sales and negotiation skills to complete sales pitches and closures.
- Analysed customer insurance needs to recommend appropriate policies for optimal coverage.
- Assessed customer insurance needs through in-depth analysis and consultative sales approach.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Managed policy renewals, communicating with clients to discuss changes in coverage needs and options.
- Proactively contacted customers near renewal dates, increasing repeat purchases.
- Responded to promptly product queries by providing quotes, securing new business and policy renewals and processing mid-term adjustments.
- Leveraged systems knowledge to respond swiftly to client requests, ensuring timely resolutions and high customer satisfaction.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Explained complex policy details in a non-technical manner.
- Responded to enquiries and resolved issues promptly to maintain high levels of client satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Negotiated terms for insurance contracts to secure best policies.
- Negotiated terms with policyholders, providing clear explanations of policy features and limitations.
- Obtained vital information to specify insurance type and coverage level.
- Customised insurance solutions to align with clients' specific needs, fostering a personalised service experience.
- Engaged in professional development activities to deepen expertise and enhance service delivery.
- Developed advanced IT skills with talent for understanding bespoke systems.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Diploma of Higher Education - Counselling & Psychology
International Career Institute
London, ENG01-2027
NVQ Level 3 - Health and Social Care
City of Guilds
Guildford, SRY01-2026
NVQ Level 2 - Health & Social care
City of Guilds
Guildford, SRY01-2019
GCSEs - High School
Xabia international college
Javea - Alicante Spain 01-2003
Skills
- Medication administration
- Risk assessment
- Client advocacy
- Vulnerable person advocacy
- Community integration
- Regulatory compliance
- Record-keeping
- Conflict resolution
- Communication
- Client communication
- Client confidentiality
- Calm under pressure
- Communication skills
- Complaint handling and resolution
- Public Relations
- Microsoft Office proficiency
- Strong interpersonal skills
- Microsoft Powerpoint
Languages
Spanish
Upper Intermediate
B2
Interests
- Reading
- Running
- learning Languages
- traveling
- education
Timeline
LD Support worker
Achieve together
10.2025 - Current
Advocate
West Sussex County Council
01.2025 - Current
Dementia care
English Oak
01.2024 - 01.2025
LD Support Assistant (Adults)
Achieve together
03.2022 - 09.2023
Challenging behaviour/ Autism - Support
Albany farm care
02.2020 - 01.2022
LD Adults - Residential Care
Achieve together
09.2014 - 02.2020
Community Care Worker
Helping Hands Community Care
10.2013 - 09.2014
Supermarket Cashier
Morrisons supermarket
06.2005 - 08.2013
Life Insurance - Sales
Zurich Insurance
01.2004 - 05.2005
Diploma of Higher Education - Counselling & Psychology
International Career Institute
NVQ Level 3 - Health and Social Care
City of Guilds
NVQ Level 2 - Health & Social care
City of Guilds
GCSEs - High School
Xabia international college