Summary
Overview
Work history
Education
Timeline
BusinessDevelopmentManager

Ferhana Shah

Burnley,Lancashire

Summary

Reliable Business Development Executive offering 10 years of experience working in busy, customer-driven environments.

Overview

31
31
years of professional experience

Work history

Business Development Manager

BHP UK Automotive LTD
Burnley, Lancashire
04.2011 - Current
  • Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
  • Created new client pipeline to meet monthly targets.
  • Oversaw full sales lifecycle from prospecting clients to closing deals.
  • Coached team to build client relationships and exceed sales targets.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Attended prominent industry trade shows, exhibitions and events across UK.
  • Matched purchase orders with invoices and recorded necessary information.
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Communicated with customers to identify and resolve outstanding payments.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Submitted and tracked orders.
  • Collected and processed payments.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Completed orientations to integrate new staff to company systems and culture.
  • Oversaw office inventory ordering, requisitions and stocking.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
  • Negotiated with vendors to minimise costs and improve service delivery.
  • Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.

Sales Executive

Imago PLC
Middelton , Manchester
07.2000 - 01.2003
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets.
  • Contacted prospects by phone ahead of contract and warranty expiration, actively initiating renewal processes.
  • Increased revenue growth from existing customers through targeted account management and development.
  • Established and maintained positive, profitable client relationships through superb communication.

Sales Executive

Technology PLC
Warrington, Cheshire
03.1993 - 01.2000
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets.
  • Confirmed and recorded customer order details with expected delivery dates.
  • Built positive relations with warehouse teams to aid prompt order dispatch.
  • Adapted shipping to suit personalised delivery requirements for maximised customer satisfaction.
  • Created customer quotes and proforma orders within sales order processing systems.
  • Monitored stock availability to guarantee supplies met customer demand.
  • Offered guidance on product selection to increase sales.

Education

GCSEs -

Longmeadow Girls School
Birmingham

Timeline

Business Development Manager

BHP UK Automotive LTD
04.2011 - Current

Sales Executive

Imago PLC
07.2000 - 01.2003

Sales Executive

Technology PLC
03.1993 - 01.2000

GCSEs -

Longmeadow Girls School

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Ferhana Shah