Ferhana Shah
Burnley,Lancashire
Summary
Reliable Business Development Executive offering 10 years of experience working in busy, customer-driven environments.
Overview
31
31
years of professional experience
Work history
Business Development Manager
BHP UK Automotive LTD
Burnley, Lancashire
04.2011 - Current
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
- Created new client pipeline to meet monthly targets.
- Oversaw full sales lifecycle from prospecting clients to closing deals.
- Coached team to build client relationships and exceed sales targets.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Attended prominent industry trade shows, exhibitions and events across UK.
- Matched purchase orders with invoices and recorded necessary information.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Communicated with customers to identify and resolve outstanding payments.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Submitted and tracked orders.
- Collected and processed payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Resolved customer concerns promptly to maintain satisfaction.
- Completed orientations to integrate new staff to company systems and culture.
- Oversaw office inventory ordering, requisitions and stocking.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Negotiated with vendors to minimise costs and improve service delivery.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
Sales Executive
Imago PLC
Middelton , Manchester
07.2000 - 01.2003
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets.
- Contacted prospects by phone ahead of contract and warranty expiration, actively initiating renewal processes.
- Increased revenue growth from existing customers through targeted account management and development.
- Established and maintained positive, profitable client relationships through superb communication.
Sales Executive
Technology PLC
Warrington, Cheshire
03.1993 - 01.2000
- Fostered positive relationships with customers to enhance loyalty and retention.
- Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets.
- Confirmed and recorded customer order details with expected delivery dates.
- Built positive relations with warehouse teams to aid prompt order dispatch.
- Adapted shipping to suit personalised delivery requirements for maximised customer satisfaction.
- Created customer quotes and proforma orders within sales order processing systems.
- Monitored stock availability to guarantee supplies met customer demand.
- Offered guidance on product selection to increase sales.
Education
GCSEs -
Longmeadow Girls School
Birmingham Timeline
Business Development Manager
BHP UK Automotive LTD
04.2011 - Current
Sales Executive
Imago PLC
07.2000 - 01.2003
Sales Executive
Technology PLC
03.1993 - 01.2000
GCSEs -
Longmeadow Girls School