Fergus Thorn
Guildford,Surrey
Summary
Experienced and highly organised administrative professional with a strong background in supporting busy teams, having previously served as an Admin Assistant for the NHS. Proven ability to handle sensitive information with discretion, maintaining a high level of confidentiality at all times. Skilled in streamlining administrative processes to enhance workplace efficiency and ensuring smooth front-desk operations. Known for improving customer satisfaction through prompt and professional responses to phone and email queries. Adept at managing incoming calls, directing enquiries, and accurately documenting messages. Now seeking to bring these strengths to a remote admin assistant role.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Admin Assistant
NHS Foundation Trust
Guildford, Surrey
06.2023 - Current
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Streamlined administrative processes for increased efficiency in the workplace.
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Online shopper
Sainsbury's
Guildford, Surrey
07.2019 - 10.2019
- Assisted customers in finding products, leading to increased sales.
- Managed high volume orders for fast and efficient customer service.
- Improved customer satisfaction by promptly addressing and resolving issues.
- Worked meticulously to ensure order accuracy, reducing return rates significantly.
- Maximised customer satisfaction, suggesting suitable substitutes for dated or unavailable products.
- Worked quickly to pack orders and minimise product damage or shifting.
- Picked items for customer orders with focus on piece quality.
- Recommended alternatives for outdated, expired and out of sock products.
- Quality-checked items for adherence to client specifications.
Education
Bachelor of Arts - Business and Management
University of the West of England
Bristol 09.2022 - 07.2025
A-Levels & Level 3 National Diploma - Geography, Physical Education and Applied Science
St Peters Catholic School
Guildford 09.2015 - 08.2021
Skills
- Scheduling appointments
- Email correspondence
- Strong attention to detail
- Communication skills
- Google Workspace
- Calm under pressure
- Calendar scheduling
- Customer relationship management systems
- Flexibility in task handling
- Time management mastery
- Client relations
- Confidentiality maintenance
- Telephone etiquette
- Microsoft Office proficiency
Timeline
Admin Assistant
NHS Foundation Trust
06.2023 - Current
Bachelor of Arts - Business and Management
University of the West of England
09.2022 - 07.2025
Online shopper
Sainsbury's
07.2019 - 10.2019
A-Levels & Level 3 National Diploma - Geography, Physical Education and Applied Science
St Peters Catholic School
09.2015 - 08.2021
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