Ferdaus Rashid
Summary
Experienced professional with a strong background in office administration and customer service. Demonstrates proficiency in reception and office admin tasks, appointment scheduling, email management and customer relations.
Skilled in cash handling, banking and reconciliation. Proven ability to supervise shifts effectively and utilise R4 Software and Microsoft Office . Strong communication skills enhance interactions with clients and colleagues. Career goal includes advancing within the administrative field while contributing to organisational success.
Overview
9
9
years of professional experience
Work history
Receptionist
MyDentist
09.2024 - 03.2025
- Using the R4 system to book patient appointments over the phone and in person.
- Registering new patients, answering treatment queries, confirming appointments and contacting lapsed patients.
- Checking patients in and out at the reception desk, taking payments, and daily banking.
- Scanning treatment plans onto patient records, printing daily patient lists and preparing patient record forms.
Assistant Manager
Clintons
01.2023 - 07.2024
- Driving sales and maximising profitability of the store to achieve outstanding results and exceed targets.
- Promoting high visual merchandising standards.
- Managing multiple open tills, till issuing, cash handling and variances.
- Responsible for running day to day business.
Supervisor
Clintons
06.2019 - 12.2022
- Managing the store, delegating tasks, and leading the team.
- Completing daily paperwork and health and safety checks.
- Checking emails and tracking sales.
- Following banking procedures.
- Reporting maintenance issues and processing product losses.
- Updating merchandising product displays,
Team Member
Clintons
09.2016 - 11.2019
- Assisting customers, serving on tills and suggesting additional products.
- Maintaining company standards by keeping areas clean and tidy.
- Completing Health and safety training.
- Managing queues during busy periods.
Education
GCSEs - Including English and Maths
The Hayes Manor School
European Computer Drivers Licence -
Hillingdon Adult Education Centre
BCS Level 1 and 2 - IT User Skills
Uxbridge College
1 2005/2010 - 1 2010/2010
BTEC Level 1 - Workskills
Uxbridge College
CPR (Basic Life Support) CPD Certificate -
CPD Certification
Skills
- Telephone manner
- Appointment scheduling
- Health & safety awareness
- Customer service
- KPI target tracking
- Reception admin
- Office admin
- Cash handling and balancing
- Cash reconciliation and banking
- Email management
- Microsoft Office software
- Shift supervising
- R4 Software proficiency
- Strong communication
Languages
English
Fluent
Bengali
Fluent
Hindi
Elementary
Timeline
Receptionist
MyDentist
09.2024 - 03.2025
Assistant Manager
Clintons
01.2023 - 07.2024
Supervisor
Clintons
06.2019 - 12.2022
Team Member
Clintons
09.2016 - 11.2019
GCSEs - Including English and Maths
The Hayes Manor School
European Computer Drivers Licence -
Hillingdon Adult Education Centre
BCS Level 1 and 2 - IT User Skills
Uxbridge College
1 2005/2010 - 1 2010/2010
BTEC Level 1 - Workskills
Uxbridge College
CPR (Basic Life Support) CPD Certificate -
CPD Certification
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