Feras Saleh
Glasgow
Summary
I am a hardworking individual who works well in a team and equally using my own initiative. I also drive so as long as the job is in my city i am more than happy, I am a good communicator who has an easy-going friendly approach when meeting new people. I have good organisational skills and strive to achieve a high standard in whatever task is assigned to me. I am open to learning, can be flexible regarding work patterns and would welcome any training to build on my skills.
Overview
3
3
years of professional experience
Work history
IT support assistant
Shettleston housing association
Glasgow, Glasgow City
06.2022 - 03.2023
- Logging tickets to the manager
- Sending and replying to emails
- Troubleshooting technical issues Keeping all devices up to date
- Hardware fixing Installing new desks with all the equipment's for new staff
- Changing passwords for staff
- Using active directory
- Making shortcuts for staff on their desktops.
FARE futures employability training
FARE Scotland
10.2020 - 11.2020
- Participated in employability training, teamwork, work tasks related to employment, and volunteering in a community garden.
Car Mechanics
Govanhill
06.2020 - 07.2020
- Helped out at a car mechanics, learning about customer service, mechanical repairs, and faults.
- Documented work logs and repairs to maintain accurate records.
Phone repair shop
Glasgow
06.2020 - 07.2020
- Carried out work experience in a phone repair shop, learning about and repairing phone screens.
Education
Nat 4 -
Knightswood Secondary School
Level 5 - SCQF Health & Safety in the workplace - undefined
FARE Scotland
Level 4 - Personal Development award - undefined
FARE Scotland
Skills
- A good of knowledge of Desktops and Laptops
- A good of Knowledge of Printers
- A moderate level of knowledge of servers
- Mobile devices
- Software Knowledge of Windows 10 Operating system
- Microsoft Active Directory Administration
- Microsoft O365 ( Including SharePoint / Teams)
- Networking experience would be preferential
- A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies
- IP Telephony
- Excellent communication skills
- Can follow instructions
- Good task management skills
- Flexible regarding work patterns
- Enjoying working in a team
- Understanding and obeying the rules
- Microsoft Office- Access, Excel, Word and PowerPoint
- Knowledge of Health and Safety in the workplace
- Using active directory
- Using power automates
- Troubleshooting technical issues
- Laptops and mobile devices solvings
- Technical parts replacements
- Little bit if car mechanical
- Little bit of fault diagnostics
Custom
In my spare time I enjoy electronics, fixing phones and gadgets, watching car sports, playing video games, spending time with family and friends.
Timeline
IT support assistant
Shettleston housing association
06.2022 - 03.2023
FARE futures employability training
FARE Scotland
10.2020 - 11.2020
Car Mechanics
Govanhill
06.2020 - 07.2020
Phone repair shop
Glasgow
06.2020 - 07.2020
Nat 4 -
Knightswood Secondary School
Level 5 - SCQF Health & Safety in the workplace - undefined
FARE Scotland
Level 4 - Personal Development award - undefined
FARE Scotland
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