Fenwick Sewell

-Assisted patients over the phone with queries regarding appointments and referrals.

-Managed clinics across multiple sites and specialities to optimise operations.

-Ensured maximum utilisation of clinic slots to increase patient throughput.

-Oversaw multiple databases, focusing on waiting lists for improved tracking.

-Communicated crucial information about appointments and referrals to patients.

-Processed and booked fast track referrals within two-week targets.

-Liaised with secretaries and GP surgeries to facilitate patient needs.

-Maintained and enhanced databases to support diabetes patient education.

-Conducted patient education clinics, ensuring effective communication with participants.

-Delivered monthly data reports across various clinics.

-Facilitated communication by sending letters and essential materials to patients.

-Delivered orders promptly, ensuring customer satisfaction.

-Optimised delivery routes for maximum efficiency.

-Handled customer payments with attention to detail.

-Efficiently stocked shelves with inventory sourced from on-site warehouse.

-Safely transported stock from warehouse to shop floor.

-Assisted customers with queries and handled complaints effectively.

-Maintained cleanliness and safety of work environment.

-Managed multiple tables, ensuring timely food and drink orders.

-Prepared venues for large events, maintaining high standards of presentation.

-Delivered attentive service to enhance customer satisfaction.