FENG-CHI WANG

• Take detailed orders from customers, ensuring to note any allergies or specific preferences.
• Working with team to service a big party,make sure everything is on demanding by customer.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Dealing with a diverse range of guests requires cultural sensitivity.
• Increased revenue by upselling and recommending products.

key achievement

• Received consistently positive feedback from customer surveys and Google reviews, demonstrating excellent customer satisfaction.
• Achieved the title of best seller for drinks during Dry January.

• Greet guests warmly upon arrival and assist with the check-in process.
• Serve as a point of contact for guests throughout their stay, offering assistance and recommendations as needed.
• Be quick thinkers and problem solvers, finding solutions to ensure guest satisfaction or passenger comfort.