FEN LINTON
Yeovil,Somerset
Summary
A hardworking, honest individual, a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. Outgoing and tactful, and able to listen effectively when solving problems. Able to produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. An energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with .
Overview
9
9
years of professional experience
13
13
Certification
49
49
years of post-secondary education
Work history
Third Officer Logistics
Royal Fleet Auxiliary
02.2023 - Current
- Maintained a professional appearance, representing the branch at all time
- Developed my critical thinking skills through timed Leadership tasks with limited information, which developed quick decision making
- Held leader role for the Division, ensure that everyone was in the right place, at the right time and in the correct uniform
- Assisted with Cash Counting on the Ships safe
- Processed Local Purchased Requests, updating the cash account books and log in paper form and digital
- Took responsibility of the Risk Assessments that where out-of-date
- Managed the payroll for new people on Ship and those who were leaving
- Processed travel requests through for leavers
- Updated the Bar Bills for the previous month, making sure they were all recorded properly to personnel's accounts
Customer Service Assistant
ESS, Compass Group
Yeovil
01.2022 - 01.2023
- Worked in the Wardroom Mess serving Officers and guests
- Assisted with daily cleaning and generally ensuring that our customer areas met standards to receive customers and guests
- Took responsibility for stocking food and beverage areas
- Complete regular day to day activities as required to ensure a smooth operation
- Helped prepare for large planned seasonal events
- Took a flexible approach to work and kept a positive outlook towards colleagues, customers and clients
- Contributed to the Team's achievements of all KPIs, et by the Team Manager
Service Delivery Agent
SAGA plc
Folkestone
01.2022 - 01.2022
- To be able to investigate and resolve any customer complaints delivering first-class customer service
- To use questioning and listening skills to fulfill customer requirements and needs
- To develop and keep a thorough understanding of all products and processes
- To be able to deal with demanding situations in a professional manner
- To keep client confidentiality always
- To provide out customers with exemplary service by dealing with all call efficiently, accurately, and promptly
- To meet and exceed the quality standards set by Saga in handling calls and ensure that all promises to out customers are fulfilled
- To give flexibility in working arrangements to ensure customer demands are satisfied
- To contribute proportionately to the Team's achievements of all KPIs, as set by the Team Manager
Customer Assistant
Marks & Spencer
Canterbury
01.2018 - 01.2022
- Maintained smart, tidy appearance at all times, representing the store in a professional manner
- Stocked and rotated inventory regularly
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Assisted customers with sales transactions in timely manner to guarantee high level of customer service
- Ensured optimal passenger experience, achieving top satisfaction, retention and referrals
- Effectively and efficiently solved customer complaints to maintain customer satisfaction
- Noted down order adjustments and allergy needs, ensuring food prepared met necessary requirements
- Maintained thorough understanding of food health and hygiene standards for continued safety compliance.
Waiting Staff
Margaret Hodge Recruitment
Sandwich
01.2021 - 01.2021
- Complied with all health department regulations and rectified issues immediately
- Maintained a hygienic environment for guests by cleaning tables, menus, and chairs after service
- Record orders and partnered with team members to serve food and beverages
- Ensured an enjoyable customer experience by proactively attending to customer requirements, needs and requests
- Handled cash and card payments after service, providing correct change for cash purposes.
Education
Bachelor of Arts - Film and Television Studies
University of Portsmouth
09.2014 - 06.2018
Diploma of Higher Education - Applied Science
Canterbury College
09.2013 - 05.2014
A-Levels -
Sandwich Technology School
Skills
- Leadership Skills
- Conflict Resolution
- Decision Making
- Critical Thinking
- Team Worker
- Point of Sale
- Stock Management
- Merchandising Displays
- Adobe Photoshop
- Cash Handling
- Time Management
- Customer Service
- Delivery
- Adobe Illustrator
- Adobe InDesign
- Relationship Building
- Well-Organised multitasker
- Hard-Working
- Customer-orientated
- Adaptable
- Energetic work attitude
Certification
• IAO Level 2 in Principles of Business and Administration
• Elementary First Aid
• Personal Safety and Social Responsibilities
• Security Awareness
• Basic Fire Prevention and Fire Fighting
• Fire Safety
• Manual Handling
• Defence Information Management Passport (DIMP)
• Display Screen Equipment
• Active Bystander Fundamentals
• Unacceptable Sexual Behaviours
• PREVENT
• Level 3 Customer Service
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Third Officer Logistics
Royal Fleet Auxiliary
02.2023 - Current
Customer Service Assistant
ESS, Compass Group
01.2022 - 01.2023
Service Delivery Agent
SAGA plc
01.2022 - 01.2022
Waiting Staff
Margaret Hodge Recruitment
01.2021 - 01.2021
Customer Assistant
Marks & Spencer
01.2018 - 01.2022
Bachelor of Arts - Film and Television Studies
University of Portsmouth
09.2014 - 06.2018
Diploma of Higher Education - Applied Science
Canterbury College
09.2013 - 05.2014
A-Levels -
Sandwich Technology School
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