Femi Olorunfemi
Summary
Healthcare Support Worker (Mental Health)
Organised and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient and resourceful team player in a dynamic working environment with constructive contribution towards achieving organization's objectives- with commitments to honesty of purpose.
Customer Service Advisor
Skilled customer service advisor with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering valuable years.
Logistics Supervisor
Driven Logistics Supervisor offering years of experience in monitoring the flow of products for efficiency. Focused on negotiating rates with freight vendors, coordinating warehouse storage, documenting shipment status and monitoring performance to maintain efficient workflow. Accomplished in delivering goods on time through expert management of deadlines by maintaining communications with warehouse employees and freight vendors.
Overview
9
9
years of professional experience
Work History
Healthcare Support Worker (Mental Health)
North Staffordshire Combined NHS Trust
10.2023 - Current
- Responsible for the provision of planned person centered care working in partnership with service-users.
- Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users.
- Monitor clients to assess and report physical and behavioral changes to supervisors.
- Drive clients safely to social activities and appointments.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Responsible for undertaking elements of a holistic assessment, under the direction of Registered Health Professional staff.
- Responsible for regularly working with service-users to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals.
- Assist service-users with daily living needs to maintain self-esteem and general wellness.
- Monitors progress and documented patient health status changes to keep care team updated.
- Regularly supports service-users to access a range of activities and services to maintain their independence and promote their health and wellbeing.
- Provides advice and guidance to service-users – promoting healthy activities and lifestyle choices.
- Supports registered practitioners and service-users during activities to meet their physical and mental wellbeing; and make suggestions on how to improve services.
- Provides information, support and guidance to carers, friends and relatives of service-users, maintaining appropriate confidentiality.
- Encourage and support service-users to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Unsupervised Support Worker
Milestones Trust
03.2023 - 09.2023
- Supported service users living with autism, epilepsy and learning difficulties ranging from mild to profound learning disabilities.
- Adopted strategies to make autistic people live easier life through person-centered care in practice.
- Assisted patients living with motor disability (Cerebral Palsy). Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with patients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Implemented group activities (movie nights, games, hobbies) that improved resident and staff engagement by 34%.
- Wrote daily update reports of resident activities. Provided attentive, efficient home care for 12 residents on rotation, receiving excellent residents satisfaction.
Customer Service Advisor (Hybrid)
Equilog Technical Services Ltd
01.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Created and maintained customer service policies and
procedures, contributing to improved customer retention. - Described product highlights and benefits to help guide purchasing decisions.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Resolved concerns with products or services to help with retention and drive sales.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Recommended and upsold new products, resulting in 20% increase in revenue.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Client Relationship Officer
Whyte-Max Integrated
01.2021 - 01.2022
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained and grew portfolio of relationships by performing
proactive, mobile and value-adding partnership role. - Promoted, structured and provided advice customized to best meet needs of customers.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Supported team in mining and analyzing customer data to
identify and plan for expansion and additional business. - Supported team in implementing sales tactics and achieving growth objectives and sales targets.
- Facilitated meetings and discussions between clients, sales and delivery teams.
Logistics Supervisor
Konga Group
11.2015 - 01.2021
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed order data to verify transactions and shipping dates.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Researched issues and assessed inefficiencies within supply chain to devise solutions and improve performance.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Validated inventory levels and updated systems using handheld devices.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Education
Master of Science - Real Estate Management
University of The West of England (UWE)
02.2024
Bachelor of Science - Transport And Logistics
Estam University
08.2015
GCSEs O'Level -
St Thomas Aquinas College
06.2003
Skills
- Healthcare administration
- Patient Safety
- Emotional Resilience
- Patient Care
- Escalation management
- Dispute Resolution
- Sales proficiency
- Call center experience
- Client Needs Assessment
- Training and mentoring
- Inter-department collaboration
Timeline
Healthcare Support Worker (Mental Health)
North Staffordshire Combined NHS Trust
10.2023 - Current
Unsupervised Support Worker
Milestones Trust
03.2023 - 09.2023
Customer Service Advisor (Hybrid)
Equilog Technical Services Ltd
01.2022 - 01.2023
Client Relationship Officer
Whyte-Max Integrated
01.2021 - 01.2022
Logistics Supervisor
Konga Group
11.2015 - 01.2021
Master of Science - Real Estate Management
University of The West of England (UWE)
Bachelor of Science - Transport And Logistics
Estam University
GCSEs O'Level -
St Thomas Aquinas College
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