Femi Olorunfemi
Client Support
Stoke-on-Trent
Summary
A results-oriented Client Support Professional within the NHS, dedicated to transforming client lives through high-quality support and strategic guidance. Proficient in life, financial, and social skills, adeptly facilitating seamless community integration and holistic well-being. Recognized for fostering robust social environments and delivering incremental therapeutic techniques. Combining creative empathy with expert team leadership, excelling in planning and organizational prowess. Proven ability to empower teams for autonomous daily functions and customer-centric operations. A diligent trainer and mentor, driving exceptional outcomes through effective management and a relentless results-driven approach. Eager to leverage a diverse skill set and leadership acumen to elevate support standards and drive positive impacts in a new professional capacity.
Overview
8
8
years of professional experience
Work History
Client Support Professional Specialist
North Staffordshire Combined NHS Trust
10.2023 - Current
- Keep clients engaged in social networks and communities for personal health and growth.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
- Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi disciplinary team. Relates appropriately with service-users, carer's, colleagues and others – at all times maintaining professional boundaries.
- At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.
- Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
- At all times minimizes risks to self and others by undertaking safe working practices.
- At all times works within agreed and established Trust policy and operational procedures.
- Works with other Trust services to promote seamless service-user person centered care from referral/admission, to transfer and discharge on identified care pathways.
- Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users.
- Responsible for undertaking elements of a holistic assessment, under the direction of Registered Health Professional staff.
- Responsible for regularly working with service-users to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals.
- Works in partnership with service-users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
- Regularly supports service-users to access a range of activities and services to maintain their independence and promote their health and wellbeing.
- Regularly provides advice and guidance to Service-users – promoting healthy activities and lifestyle choices
Unsupervised Support Worker
Milestones Trust
03.2023 - 09.2023
- Supported service users living with autism and learning difficulties ranging from mild to profound learning disabilities.
- Adopted strategies to make autistic people live easier life through person-centered care in practice.
- Assisted patients living with motor disability (Cerebral Palsy) Offered support to patients living with diabetes. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with patients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Implemented group activities (movie nights, games, hobbies) that improved resident and staff engagement by 34%.
- Wrote update reports of resident activities. Provided attentive, efficient home care for 37 residents on rotation, receiving excellent residents satisfaction.
Customer Relationship Executive (Remote)
Equilog Technical Services Ltd
01.2022 - 01.2023
- Utilized crisis management techniques to offer corrective
solutions and maximize customer satisfaction. - Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
- Created and maintained customer service policies and
procedures, contributing to improved customer retention. - Coordinated customer service team projects, achieving
successful on-time completion. - Employed comprehensive benchmarks to establish and monitor customer service standards.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Audited customer support procedures and collaborated
regionally to promote standardization across offices. - Enforced adherence with company policies among customer service team members to maintain consistent service provision.
Client Relationship Officer
Whyte-Max Integrated
01.2021 - 01.2022
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained and grew portfolio of relationships by performing
proactive, mobile and value-adding partnership role. - Promoted, structured and provided advice customized to best meet needs of customers.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Supported team in mining and analyzing customer data to
identify and plan for expansion and additional business. - Supported team in implementing sales tactics and achieving growth objectives and sales targets.
- Facilitated meetings and discussions between clients, sales and delivery teams.
Logistics Specialist
Konga Logistics
11.2015 - 01.2021
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Researched issues and assessed inefficiencies within supply chain to devise solutions and improve performance.
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Validated inventory levels and updated systems using handheld devices.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Education
Master of Science - Real Estate Management
University of The West of England (UWE)
Bristol, United Kingdom01.2024
Bachelor of Science - Transport And Logistics
Estam University
08.2015
Skills
- Professional telephone demeanor
- Effective communication skills
- Strategic and critical thinking
- Report preparation
- Strategic planning and execution
- Training development aptitude
- Excellent IT Skills
- Client evaluation
- Staff Management
- Adaptability & Flexibility
- Problem solving ability
- Staff training/development
- Strong ethical values Effective time management
Healthcare Accomplishments
- Offered support to patients in need of help in other to promote their general wellbeing.
- Supported adults living with Dementia diseases.
- Supported adults living with learning and motor difficulties.
- Supported 12 diabetic patients to live an independent life.
- Provided efficient home care for 37 residents -achieving satisfactory patient score.
- Implemented schedule which resulted in a 47% reduction in bedsores and improved patient satisfaction.
- Implemented group activities that improved resident engagement by 34%.
- Ensured compliance to Health & Safety (EHS) requirements.
- Managed bed-to-chair transfers and bed turns for 50% of patients.
Languages
English
Proficient
C2
Training Certifications
- Care Certificate
- Safeguarding Adults
- Mental Capacity Acts MCA
- Moving and Handling
- MAPA
- Moving and Handling
- Virtual Shift Training
- Basic Life Support Understanding Learning Disabilities & Autistic Spectrum Disorder (ASD).
- Diabetes Awareness and Management Training Certificate.
- Dementia Level 1 Training Certificate.
- Pathway to Care Programme: Module - The 6 C's of Care.
- Pathway to Care Programme: Module - Adult Social Care.
- Pathway to Care Programme: Module - Mobility and Falls.
- Pathway to Care Programme: Module - Supporting with Sleep and Bed Rest.
- Pathway to Care Programme: Module - Wellbeing
- Mental Health Awareness Training Certificate.
- Medication Administration.
- Fall and Fracture Prevention Training Certificate.
- End of Life Care Training Certificate.
- Fire Safety.
- Risk Assessment.
- Sexuality and Spirituality in the care home.
- Core Communication Skills., etc
Timeline
Client Support Professional Specialist
North Staffordshire Combined NHS Trust
10.2023 - Current
Unsupervised Support Worker
Milestones Trust
03.2023 - 09.2023
Customer Relationship Executive (Remote)
Equilog Technical Services Ltd
01.2022 - 01.2023
Client Relationship Officer
Whyte-Max Integrated
01.2021 - 01.2022
Logistics Specialist
Konga Logistics
11.2015 - 01.2021
Master of Science - Real Estate Management
University of The West of England (UWE)
Bachelor of Science - Transport And Logistics
Estam University
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