FEMI JAMES
Birmingham,United Kingdom
Summary
Experienced and results-driven professional with a strong background in project management, business analysis, quality assurance, and data analysis. Skilled in driving change through effective requirement gathering, process improvement, and strategic planning. Demonstrates expertise in QA leadership, stakeholder engagement, data modelling, and backlog management. Committed to delivering high-impact solutions that support organisational growth, operational efficiency, and cross-functional collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Business Analyst/ Test Lead
Royal Mencap Society
04.2024 - 06.2025
- Lead UAT planning and execution across multiple departments, creating test scripts based on real user journeys in Salesforce, Findock, Formstack, and Marketing Cloud.
- As QA Lead, managed smoke tests, system checks, and regression testing before each deployment.
- Maintain Jira-based bug tracking, including severity tagging, retesting, and follow-up with developers.
- Oversee CRM data migration testing from ALMS to Salesforce, validating contact, donation, and consent records.
- Make strategic recommendations on test coverage, data quality, and release readiness based on business needs.
- Created clear UAT packs, test guides, and training guides for business users with varying technical skill levels.
- Translate user feedback into actionable user stories and collaborate with developers to refine solutions.
- Facilitate planning workshops to align delivery teams, vendors, and stakeholders on test scope and timelines.
- Define permission sets and access roles in Salesforce to ensure secure and appropriate data visibility.
- I worked with Partners like Praesto, Bright Corners, and MoveData to resolve integration issues and support phased go-lives.
- I assisted various teams like Finance, Fundraising, and Supporter Care teams to define Salesforce reports and dashboards during the salesforce implementation project.
- Trained Salesforce admins on system usage, permission models, flows, data validation, and best practices for managing users.
Business Analyst
BT GROUP
Birmingham
09.2023 - 04.2024
- Transforming raw data into actionable insight to inform the product development team for the launch of 2 new products.
- Designing and testing applications, and proposing both business and technological solutions to improve process efficacy.
- Led a project for business process optimisation using ARIS, reducing process redundancies by 44%.
- Responsible for translating business requirements of customers into clear and concise functional, non functional and specifications for technical teams.
- Collaborated with service design team to identify process bottlenecks and implemented process improvements, resulting in a 26% increase in operational efficiency.
- Migrated over 2,000,000 customers from legacy platforms to various new product based on the performance data of the product, and created a new digital roadmap for new sign ups.
- Enhanced data-driven decision-making by designing custom Power BI dashboards for senior management.
- Analysed and prioritised user and business requirements as system requirements that must be included while developing the software.
- Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
- Extracted data from 30+ sources and converted them into one combined source for reporting purposes using ETL techniques.
- Enhanced system utilisation by 50% by establishing After Action Review sessions with all business users.
Business Analyst (contract)
7VEN OAKS limited
London
05.2023 - 08.2023
- Assisted implementation manager with data analysis from various ERP systems to create mapping documentations for requirements elicitation.
- Led requirements gathering sessions via the use of workshops, Interviews, Surveys and Questionnaires and Brainstorming sessions, amongst others.
- Helped conduct Sprint planning, Sprint Review and Sprint Retrospective Meeting every morning before kickoff.
- Developed the Process Mapping documents and also produced Wireframes for the prototyping of solutions.
- I became a source of expertise in the modelling/mapping of business processes, including as-is/to-be process mapping, which modernised current processes and created new opportunities.
- I gathered, analysed, refined, and documented system changes or upgrade requirements from key stakeholders for assigned service projects and work packages.
- Created, designed and executed comprehensive test plans and strategies that aligns with project requirements and objectives.
- Collaborated with end users during UAT to ensure that the product meets their expectation and needs and designed test cases.
- Identified operating improvements from internal data with SQL, which reduced man hours by 7% year on year.
- Applied comprehensive data analysis to combine multiple data sources and highlight key findings, resulting in a 10% improvement in KPI's.
Business analyst
Birmingham city council
Birmingham
01.2023 - 07.2023
- Worked with internal business partners to develop, improve processes and operations.
- Negotiations: Successfully negotiated with both the customers and the contractors to come to an agreement whenever there was a setback from any of the 2 parties.
- Was responsible for making sure stakeholders were aware of all the latest policies and updates regarding the project and how well we were mitigating risk.
- Implemented agile practises and principles to continually improve the delivery of outcomes.
- Recognised options for potential solutions including assessment of technical suitability.
- I implemented technical changes to the information gathering system, survey system used to get customers' feedback.
Business Transformation manager
GoldLink insurance
12.2019 - 10.2021
- Designed roadmaps, streamlined organisational procedures, and implemented operational modifications.
- Created 9 automated systems for monitoring and reporting on project status, which improved overall efficiency by 65%.
- Performed process modelling and documentation: it included creating process models, flowcharts, and wireframes to visualise current and proposed business processes.
- Sales Management: Developed and executed the category's sales strategy across key categories segments to identify and optimise a clear path to success aggressive growth.
- Assessed, built, and managed an array of necessary channels capable of delivering on the category's growth objectives.
- Business transformation: Devised innovative plans to initiate new commercial led ideas and present business case studies for new clients.
- I encouraged clients to operate in new ways using agile methodology to shape their process.
- Assisted clients in creating benefit realisation documents to review performance and lean onto future projects.
- Developed several Analytical Dashboards and Reports in Power BI for Business Executives to take better decision.
Education
Masters degree - Management and International business
Birmingham city university
Birmingham 10/2021 - 01/2023
Bachelor's Degree - Accounting
University of Ilorin
09/2013 - 03/2018
Skills
- Project management
- Data analysis
- Financial systems and tools
- Quality Assurance
- Change management
- Requirement gathering
- Data Modelling
- Product backlog management
- Strategic planning
Accomplishments
- Successfully delivered a CRM implementation project with A budget of over £2M, which was the biggest project the organisation has ever delivered.
- Collaborated closely with the digital team to put into effect a client-facing strategy that was centred on monitoring the trends of competitors and keeping proper inventory levels, which led to a reduction in unused stock by over 26% and liquidity by over £280000 YOY.
- Supported a client in migrating their data to a new platform and also helping them to create a new online ordering system by simplifying the customer journey and reducing the bounce back rate of the ordering platform by 57%.
- Assisted numerous clients in identifying future trends and possibilities, as well as developing and implementing various strategies in collaboration with project managers, which assisted various clients in simplifying their processes and structures.
- Created a social media strategy focusing on digital storytelling, video content, social media marketing, leveraging customer data to better anticipate and meet customer needs and requirements and improve operational efficiency by 35%.
Certification
- Strategic management and leadership Practise (Chattered Management Institute UK SEPT 2022-JUNE 2023)
- Agile Business Analyst; Business process improvement (APMG JUNE 2023)
- Business process improvements; Business processes for Automation
(Linkedln; Automation anywhere MAR 2023)
- Business analysis with prince 2 and scrum delivery (Almond careers MARCH 2023)
- APM Project management Practitioner (July 2024)
- Digital Business Change (BCS-In progress)
SOFTWARE PROFICIENCY
- Visio
- Trello
- Jira
- Balsamiq
- ARIS
- Salesforce
- BPMN 2.0
- Google analytics
- Qilk
- Power BI
- SQL
References
References available upon request.
Timeline
Business Analyst/ Test Lead
Royal Mencap Society
04.2024 - 06.2025
Business Analyst
BT GROUP
09.2023 - 04.2024
Business Analyst (contract)
7VEN OAKS limited
05.2023 - 08.2023
Business analyst
Birmingham city council
01.2023 - 07.2023
Business Transformation manager
GoldLink insurance
12.2019 - 10.2021
Masters degree - Management and International business
Birmingham city university
10/2021 - 01/2023
Bachelor's Degree - Accounting
University of Ilorin
09/2013 - 03/2018
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