FEMI Adesiyan

• Answer queries competently
• Identified customer needs and solved problems, professionally managing challenging behaviours to maintain positive and supportive relationships
• Managed contacts in CRM software and logged compliments and complaints in adherence to procedures
• Processed and authorised financial transactions, issued receipts and kept associated records
• Trained new and existing team members to serve customers and partners, providing service and product information
• Assisted customer service manager in reviewing procedures and policies and implemented improvements
• Educated customers about policies, item availability and pricing.

• Providing clinical appointments systems on behalf of doctors and nurses and to act as the first point of contact within the surgery for patients on the telephone
• I am responsible for making sure customers receive appropriate and prompt answers; recording all contact and, when possible, offering guidance right away; directing requests to the proper business groups for resolution; monitoring cases; and informing customers of progress
• Maintained close communications with partners, external organisations and stakeholders to provide regular updates
• Developed and maintained knowledge of company products and operations to answer queries competently.

providing assessment, basic health advice and information to patients, supporting them to access the appropriate care, including advice to manage their symptoms at home

• Maximised workflow and minimised service delays through effective bookings management using cleric
• Produced thorough situation reports in quick response to threat, risk and trends affecting policy implementation
• Maintained close communications with partners, external organisations and stakeholders to provide regular updates
• Managed client expectations of services and programmes provided
• Managed call centre complaints and disputes, using effective de-escalation skills to increase first call resolution.

• Dartford com, KEN
• Developed and maintained knowledge of company products and operations to
• FA
• Transferred customer calls to respective department or personnel to address specific issues.
• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Participated in staff meetings to discuss new developments.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Established positive relationships with clients by going extra mile to build rapport.

• Investigated and troubleshot problems swiftly and improved functionality
• Increased customer outreach to increase brand recognition
• Conducted building inspections and monitored CCTV systems
• Reduced product waste by eliminating excess, overruns and obsolete inventory
• Achieved outstanding attendance record by prioritising punctuality
• Planned tasks and workflows for teams to achieve goals and meet deadlines
• Met monthly time and budget targets
• Coordinated with other team members to complete projects within set time limits.