Oluwafemi John Ajala

• Answered questions about store policies and addressed customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Remained calm and composed in tense situations involving angry or upset customers.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Developed strong rapport with customers and created positive impression of business.

• Analyzed online sales data and developed action plans to improve margin, revenue and processes
• Leveraged customer database to nurture and grow current sales and identify new business opportunities
• Conducted team meetings and offered one- one-one guidance to maximize productivity and help employees reach full potential
• Managed online metrics and made recommendations for continued improvement and optimization
• Diagnosed and resolved technical challenges for customers to facilitate online order process.
• Drove strategy for online platform, order management and fulfillment process to meet company objectives.

• Conducted academic advisement services for students on reoccurring basis to maintain educational progression.

• Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.

• Mentored students, offering advice and support on topic selection, appropriateness and academic value.

• Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.

• Investigated complaints and worked with students and lecturers on finding positive resolutions.

• Organized, detailed and excellent track record of working well under pressure to meet deadlines.

• Identified areas of educational opportunity and developed educational plan with activities to promote comprehension.

• Tutored students during tutorial sessions individually or in small groups to help with assignments and reinforce targeted lesson skills.

• Resolved issues and recommended actions based on compliance reports.
• Identified and solved issues with workforce and material sourcing to drive the fellowship objectives.
• Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
• Acquired grants and other sources of funding for educational programs and fellowship projects and drafted proposals and agreements to support proper allocation.
• Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Reported back to instructor to receive day-to- day tasks and responsibilities.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Performed in-depth electrical acceptance testing of completed hardware, including continuity and high-potential isolation testing.
• Performed maintenance procedures and repairs on existing electrical products and systems.
• Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
• Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
• Adapted and modified standard techniques, procedures and criteria to solve complex problems.

• Streamlined research processes to meet tight deadlines for multiple projects
• Gathered and organized information for research purposes
• Reported plans, findings and results to employers.
• Applied effective time management techniques to meet tight deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Worked closely with the General Secretary to maintain optimum levels of communication to effectively and efficiently complete projects
• Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork
• Managed team of hundreds of other student workers, members and executives
• Identified issues, analyzed information and provided solutions to problems
• Created annual budget and developed comprehensive plan to accomplish the fellowship objectives while staying within budget
• Optimized processes and supervised members, including overseeing administration, budgeting, sales and scheduling protocols
• Received and routed fellowship correspondence to correct departments and staff members
• Drafted professional memos, letters and marketing copy to support the fellowship objectives and growth
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.