Felix Ujunwa
Aberdeen,Aberdeen City
Summary
- Dynamic professional with a strong skill set in crisis handling and recovery, excellent communication, and problem-solving. Adept at managing customer enquiries and handling difficult situations with poise, demonstrating reliability and punctuality in fast-paced environments. Committed to teamwork and collaboration while effectively multitasking and managing time under pressure. Career goals include leveraging these competencies to drive organisational success and enhance customer satisfaction.
- Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement.
- Hardworking and customer-focused professional with two years of experience working in a fast-paced KFC environment, developing strong skills in customer service, teamwork, communication and multitasking. Experienced in handling customer orders, working efficiently under pressure and maintaining high standards of service, cleanliness and food safety. Reliable, adaptable and quick to learn, with the ability to manage multiple responsibilities while maintaining a positive and professional attitude. Now looking to bring my strong work ethic, customer service experience and transferable skills to a new opportunity.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work history
IT technician
PD&MS
Aberdeen, Aberdeen City
2024.09 - 2026.07
- Streamlined IT processes for increased efficiency.
- Managed server environment to ensure smooth business operations.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Diagnosed and resolved technical issues across Windows 10/11, Microsoft 365, Outlook, Teams and other business applications.
- Maintained accurate IT asset records and supported the lifecycle management of company hardware and software.
- Managed multiple concurrent IT support requests, prioritising incidents based on urgency, business impact and user requirements.
- Maintained regular communication with users throughout the troubleshooting process, providing timely updates on progress, expected resolution times and any delays.
- Worked effectively under pressure in a fast-paced IT environment, handling multiple support requests simultaneously without losing attention to detail.
Cashier
Kfc
Aberdeen, Aberdeen City
2023.08 - 2025.02
- Handled high volumes of transactions during holiday seasons efficiently.
- Assisted customers with enquiries to enhance their shopping experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Greeted each customer warmly, creating a friendly shopping environment.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Resolved customer complaints professionally leading to higher retention rates.
Education
Scottish Qualifications Certificate - IT
PD&MS Group
Aberdeen, Aberdeen City 2024.09 - 2025.09
HNC - Computer Science
Nescol College
Aberdeen 2026.08 -
A-Levels - School
Porthlethen Acadrmy
Cove, Aberdeen CitySkills
- Crisis handling and recovery
- Excellent communication
- Active listening
- Problem-solving
- Handling customer enquiries
- Multitasking
- Time management
- Working under pressure
- Teamwork and collaboration
- Reliability and punctuality
- Working in a fast-paced environment
- Handling difficult situations
Affiliations
- I am a sports enthusiast, proficient in a number of them. My favourite being football
- I enjoy watching movies
- I play different instruments but I am best at drumming
Timeline
HNC - Computer Science
Nescol College
2026.08 -
IT technician
PD&MS
2024.09 - 2026.07
Scottish Qualifications Certificate - IT
PD&MS Group
2024.09 - 2025.09
Cashier
Kfc
2023.08 - 2025.02
A-Levels - School
Porthlethen Acadrmy