Felix Pina
Romford
Summary
Customer-oriented General Manager with 25 years of experience. Adaptive and deadline-oriented with capacity to execute multiple projects in high-stress environments. Meticulous leader and strategic planner with strong managerial acumen.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
General Manager
ÀNI Private Resort Dominican Republic
Rio San Juan, Dominican Republic
2017.04 - 2023.04
- Developed and maintained relationships with customers and suppliers through account development
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee reviews, training, schedules and human resources
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
General Manager
ÀNI Resorts, Anguilla
Crocus Bay, Anguilla. B.W.I.
2011.07 - 2017.04
- Anguilla, Anguilla
- Responsible to oversee day to day operations of 25 rooms complex
- Coordinated guests service experience
- Trained and motivated leasing staff during bi-monthly training courses
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Developed and maintained relationships with customers and suppliers through account development
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed high-performing teams to deliver quality customer service and stable profits.
- Implemented effective customer service procedures to encourage positive feedback.
- Recruited top-performing candidates to build staff retention and team performance.
Assistant General Manager
Cerulean Resort
West End, Anguilla B.W.I.
2006.10 - 2011.01
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Mentored and motivated team members to achieve challenging business goals
- Enforced quality assurance protocols to deliver ideal customer experiences
- Taught staff strategies for completing work and smoothly carrying out senior management directives
- Managed team schedule with eye for coverage needs and individual strengths
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Resolved problems promptly to elevate customer approval.
- Trained staff on best practices to achieve optimal productivity.
Education
Assoc Degree - Hospitality Science
Universidad O&M
Santo Domingo, Dominican Republic 1995.09 - 1997.08
Associate of Science - Food and Beverage
Starkey Institute of Household Management
Bachelor of Science - undefined
Skills
- Food preparation and safety
- Efficient multi-tasker
- Verbal and written communication
- Staff training/development
- Consistently meet goals
- Coaching and mentoring
- Effective leader
- Employee scheduling
- Exceptional interpersonal communication
- Budget development
- Operations management
- 26 Years of Hospitality experience
- Guest experience coordinator
Accomplishments
- C3%B1a-aa5213
- Twitter, %C3%B1a-aa5213
- WWWhttps://twitter.com/FelixmPina1
Interests
Reading Basketball Youth Mentoring
Languages
English
Fluent
Timeline
General Manager
ÀNI Private Resort Dominican Republic
2017.04 - 2023.04
General Manager
ÀNI Resorts, Anguilla
2011.07 - 2017.04
Assistant General Manager
Cerulean Resort
2006.10 - 2011.01
Assoc Degree - Hospitality Science
Universidad O&M
1995.09 - 1997.08
Associate of Science - Food and Beverage
Starkey Institute of Household Management