Reading
Felix Piña
General Mnager
243 Crowlane,Romford
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of post-secondary education
2
2
Languages
1
1
26 Years of Hospitality experience
Work History
General Manager
ÀNI Private Resort Dominican Republic
Rio San Juan, Nagua
07.2011 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Property Manager
ÀNI Villas, Anguilla
Anguilla, anguilla B.W.I.
07.2011 - 04.2017
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
- Trained and motivated leasing staff during bi-monthly trainings.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
Assistant General Manager
Cerulean Resort
Anguilla B.W.I, Anguilla
10.2006 - 01.2011
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Managed team schedule with eye for coverage needs and individual strengths.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Resolved problems promptly to elevate customer approval.
Restaurant Manager
Cap Juluca
Anguilla, Anguilla B.W.I.
11.2002 - 10.2026
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Interacted positively with customers while promoting hotel facilities and services.
Education
Associate of Arts - Food And Beverage
Starkey Institute of Household Management
1350 Logan St. Denver, CO 80203 USA 07.2011 - 11.2011
Associate of Science - Assc Degree in Hospitality Science
Universidad O&M
Reparto Rosa, Santo Domingo 11005 01.1995 - 12.1997
Skills
Performance improvement
Food preparation and safety
Client account management
Efficient multi-tasker
Verbal and written communication
Deadline-oriented
Budget development
Staff training/development
Consistently meet goals
Recruitment
Product development
Budget administration
Sales expertise
Relationship building
Coaching and mentoring
Effective leader
Employee scheduling
Interests
Basketball
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
ÀNI Private Resort Dominican Republic
07.2011 - Current
Property Manager
ÀNI Villas, Anguilla
07.2011 - 04.2017
Associate of Arts - Food And Beverage
Starkey Institute of Household Management
07.2011 - 11.2011
Assistant General Manager
Cerulean Resort
10.2006 - 01.2011
Restaurant Manager
Cap Juluca
11.2002 - 10.2026
Associate of Science - Assc Degree in Hospitality Science
Universidad O&M
01.1995 - 12.1997