Felix Patch

• Day to day dealing with customers via phone, chat and email
• Trained new staff
• Drafted and published staff articles for the internal knowledge base
• Helped staff learn and use new Al response tools
• Helped with logistics tracking and shipments

Managed operations in a busy restaurant near New Orleans including:

• Scheduling - shift patterns, sickness holiday cover
• Hiring - new starters plus hiring any maintenance or cover staff we might need
• Taxes - Completing yearly sales reports for taxes and staff tax evaluations
• General Secondary manager for busy restaurant on northshore near new Orleans LA, working closely with owner to provide top level customer service
• Managed inventory and Ordering to ensure consistent supply of stock