Felix O'Connor
London
Summary
Reliable team leader with strengths in staff coordination, stakeholder communication and sensitive problem solving. Manages day-to-day service, supports employee performance and works with senior managers to keep operations safe, legal and customer focused. Known for steady judgement in busy environments.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work history
Shift manager
JD Wetherspoon Plc
London
2022.09 - Current
- Managed daily operations of a £106,000/week (average gross sales) pub to ensure the safety and comfort of staff and customers and the legality and responsibility of operations.
- Managed personnel needs for a 50-80 person pub team, including absence management; wellbeing and support of employees with complex needs; conduct management, investigations and disciplinaries; recruitment, retention and internal promotions; and performance management and reviews.
- Dealt with customer complaints effectively, restoring customer trust and improving customer retention and pub profitability.
- Took part in regular business reviews with the pub manager and senior management including Area Managers and the company's Chairman.
- Conducted competitor surveys and reviews to identify market trends and inform operational improvements.
- Received training in financial management, people management, customer and security management, anti-sexual harassment, mental health and wellbeing, recruitment and retention, stock management, and creating a people culture.
- Secured a Personal licence to ensure compliance with licensing laws and regulations.
Shift Leader
JD Wetherspoon Plc
London
2022.04 - 2022.09
Team Leader
JD Wetherspoon Plc
London
2022.01 - 2022.03
Bar Associate
JD Wetherspoon Plc
London
2021.09 - 2021.12
Covid Test Administrator
RE:SILIENT (On behalf of Deutsche Bank)
London
2021.01 - 2021.01
- Contributed to a highly professional environment by working towards external stakeholder goals.
Strike Team Leader
Team Rubicon UK (volunteer)
London
2020.05 - 2020.06
- Managed small team of volunteers during 4-week operation of site, coordinating tasks and ensuring effective support for testing efforts
- Collaborated with stakeholders from Hackney Borough Council and British Army to optimise site operations and enhance service delivery
- Oversaw public visits to drive-through COVID testing site in Hackney, ensuring smooth operations and safety for visitors
- Acted as the point of communications between the London Borough of Hackney and Team Rubicon UK (Now RE:ACT Disaster Response)
Body Handler
Team Rubicon UK (Volunteer)/Irresistible Force (Fr
London
2020.03 - 2020.05
- Handled and cared for deceased persons during COVID-19 pandemic at temporary mortuary established by Greater London Authority
- Developed practical skills in challenging environment, maintaining respect and compassion in emotionally taxing situations
- Worked alongside external stakeholders and staff from the Local Authority, funeral directors and hospitals
- Volunteered before transitioning to a paid contractor
Personal Advocate/Assistant
Directly Employed by Family
Birmingham
2018.04 - 2019.09
- Advocated for the complex needs of a non-verbal adult, often working alone
- Developed a greater awareness of disability and associated needs (including needs of those with limited communication and/or mobility)
- Gained experience in problem solving under pressure - alongside others and individually
Education
Certificate of Higher Education - Sociology with Criminology
London South Bank University
London 2019.09 - 2021.07
A-Levels - Public Services (Uniformed)
South and City College Birmingham
Birmingham 2017.09 - 2019.07
GCSEs - Mathematics
Wheeler's Lane Technology College
BirminghamGCSEs - English Language
Wheeler's Lane Technology College
BirminghamGCSEs - English Literature
Wheeler's Lane Technology College
BirminghamCertification
- Personal License (Issued by London Borough of Tower Hamlets)
Affiliations
- Reading
- Technology - I have built and maintained a 'homelab' server to explore cyber security and networking principles
Accomplishments
Achieved Shift Manager role at JD Wetherspoon after exactly 1 year with the company.
References
References available upon request.
Timeline
Shift manager
JD Wetherspoon Plc
2022.09 - Current
Shift Leader
JD Wetherspoon Plc
2022.04 - 2022.09
Team Leader
JD Wetherspoon Plc
2022.01 - 2022.03
Bar Associate
JD Wetherspoon Plc
2021.09 - 2021.12
Covid Test Administrator
RE:SILIENT (On behalf of Deutsche Bank)
2021.01 - 2021.01
Strike Team Leader
Team Rubicon UK (volunteer)
2020.05 - 2020.06
Body Handler
Team Rubicon UK (Volunteer)/Irresistible Force (Fr
2020.03 - 2020.05
Certificate of Higher Education - Sociology with Criminology
London South Bank University
2019.09 - 2021.07
Personal Advocate/Assistant
Directly Employed by Family
2018.04 - 2019.09
A-Levels - Public Services (Uniformed)
South and City College Birmingham
2017.09 - 2019.07
GCSEs - Mathematics
Wheeler's Lane Technology College
GCSEs - English Language
Wheeler's Lane Technology College
GCSEs - English Literature
Wheeler's Lane Technology College