Felisha Gorsia
London,Essex
Summary
An educated and skilled professional who is highly ambitious, hardworking and driven. Extensive skillset in results driven customer services roles with a prolonged experience of working with various types of individuals with specific needs. Extremely reliable and adaptable with a prominent hunger to succeed, learn and grow. A recognisable positive mindset and outlook on life and a dedicated team player who favours the happiness of others.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Head Coach
FITNESS WITH KEISHA
London , United kingdom
2022.09 - 2024.02
- Facilitated in acquiring and managing 200 clients a day and providing Women with PCOS holistic health support to real their goals.
- Within 6 months I became head coach and used my prior experience to manage and assist my team.
- Provided innovative ideas and drove sales to help the business grow.
- Confidently ran my own health and nutrition inspired classes to share knowledge and insights in hopes to inspire and educate my clients.
- Committed to regular communication with many clients via messaging and phone calls and provided 1-2-1 support.
- Acted as an assistant manager and effectively managed the team of coaches by running daily meetings, supporting and delegating workload.
Personal Trainer
Self-employed at Felisha Fitness
London
2020.12 - 2022.09
- Got my Level 2 and 3 Personal training qualification and soon after set up my own fitness company - Operated my services at my local gym.
- Used my knowledge of marketing to advertise my business and build a strong client base and soon became a top performer within Fitness First Ilford.
- Assessed client needs and current fitness levels to devise holistic tailored strength and weight loss plans.
- Managed my own books and completed my own self-assessment and tax returns every year.
- Used my spare time between clients to increase my knowledge and learn more about the field/industry to ensure i was the best at my job.
- Taught many classes with large numbers of members which helped me acquire clients but also grow my confidence.
- Managed my own diary to maximise client bookings and to ensure i was always organised and punctual.
Fitness Consultant / FOH
Fitness First
London, Essex
2019.12 - 2022.09
- Acted as the first point of contact for clients who attended the site and greeted them with lots of warmth and kindness.
- Carried out a range of administrative duties including reporting and addressing upholstery issues, managing the phones and email communications and liaising with suppliers and managers to ensure the smooth runnings of the club.
- Dealt with complaints effectively and ensured customers/members were always satisfied upon their visit.
- Took pride in ensuring the gym was always presentable and safe for members to use and enjoy.
- Supported the team by demonstrating respect and willingness to help and always supported any new starters.
- Completed opening and closing procedures on a regular basis whilst also ensuring the fire alarms and health and safety checks were done.
Client Services
The Office Group
London
2019.04 - 2019.12
- Booking, hosting and preparing meeting rooms for high profile clients using the office space.
- Ensuring time was managed effectively organising couriers, taxi's, catering and individual requests
- Processing payments and communicating with individuals in various positions within the external companies
- Conducting important building surveillance and checks for health and fire safety
- Random sampling of the building and its tenants/employees for quality and compliance
- Writing and improving processes to help the team work more efficiently and be able to carry out multiple tasks at a time.
- Provided first-class client services, from onboarding to daily account management.
Recruitment coordinator
Your World Healthcare
London
2017.12 - 2019.04
- Requesting, sorting and processing timesheets for nurses/doctors to ensure they were paid for the hours they did under the agency
- Metrics and KPI's were set by the company in which I was able to successfully exceed every single week
- Assisted in the compliance processes and gathering of important documents that were needed to allow the agency to work with both the client and the hospitals
- Building an excellent rapport with clients and hospitals so that we could as a team build trust and reputation
- Performing secretarial tasks to support my recruiter and ensuring I was able to help the smooth running of their day-to-day jobs
- Supporting visitation of clients when coming to meet with the agency and carrying out informal interviews.
Education
NCFE L2 & L3 in Personal Training (2019 - Personal Training
PT Academy
United Kingdom09.2019
Professional Diploma - Digital Marketing
Digital Marketing Institute
London03.2018
BA (Hons) - Marketing communications
University of Westminster
London2016
A-Levels -
Oaks Park Sixth Form
London 2011.09 - 2013.06
GCSEs - 10 A*-C GCSEs
Oaks Park High School
London2011
Skills
- Microsoft Office, Slack, Lenus (CRM), Canva,
- Programme development
- Coaching and mentoring
- Data reporting and analysing
- First Aid & CPR trained
- Social media marketing
- Administrative duties
- Sales and negotiating
- Customer service expert
- Complaint resolution
- Cash and card processing
- Written and verbal communication skills
Timeline
Head Coach
FITNESS WITH KEISHA
2022.09 - 2024.02
Personal Trainer
Self-employed at Felisha Fitness
2020.12 - 2022.09
Fitness Consultant / FOH
Fitness First
2019.12 - 2022.09
Client Services
The Office Group
2019.04 - 2019.12
Recruitment coordinator
Your World Healthcare
2017.12 - 2019.04
A-Levels -
Oaks Park Sixth Form
2011.09 - 2013.06
NCFE L2 & L3 in Personal Training (2019 - Personal Training
PT Academy
Professional Diploma - Digital Marketing
Digital Marketing Institute
BA (Hons) - Marketing communications
University of Westminster
GCSEs - 10 A*-C GCSEs
Oaks Park High School