Summary
Overview
Work History
Education
Skills
Timeline
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FELIPE DE LUNA SENA

FELIPE DE LUNA SENA

London

Summary

A motivated and energetic professional, ability to manage multiple responsibilities simultaneously, while delivering exceptional customer service. A fast learner, always willing to help. Open to new opportunities. 8 years of driving experience, having provided services across various cities. Over 5 years of experience in helpdesk and IT support 2-Line, I have successfully provided technical assistance to both corporate clients and individual customers. My expertise includes troubleshooting hardware issues, resolving software problems, and ensuring optimal system performance. I am dedicated to delivering exceptional service and fostering positive relationships.

Overview

10
10
years of professional experience

Work History

Kitchen Assistant

Daylesford Organic
01.2025 - Current
  • Kitchen Assistant / Junior Chef

Junior Chef

Vagabond Wines
10.2024 - 12.2024
  • Junior Chef / Kitchen Assistant at Vagabond Wines, Tower Bridge, Central London.
  • 3 Month's Contract for Christmas Parties

I.T Helpdesk

Itau Bank
08.2022 - 07.2023


  • Helpdesk 2nd Line and Hardware Technician for Itau Bank contracted by Dell


Propfirm Financial Markets

IC Markets
01.2020 - 10.2024


  • Prop Firm Financial Markets Industry, Home Office / Remote
  • Customers web chat and technical issues helpdesk

Waiter

LE PAIN QUOTIDIEN
01.2020 - 11.2020
  • Waiter, Le Pain Quotidien in Chelsea, London.

Computer Technician - Help Desk 2-Line IT Support

UNISYS BY DELL
01.2016 - 05.2019
  • Dell Warranty and Support Technician: Provided hardware warranty and support repair services for businesses and residences driving in over 10 cities across Brazil, to troubleshoot and solve hardware and software issues

I.T Help Desk

Hospital Santa Paula
01.2015 - 12.2016
  • Help Desk, Computer and Server Maintenance, Software and Hardware solutions in a Hospital.

Education

BACHELOR'S DEGREE - SYSTEMS ANALYSIS

UNIVAS
Pouso Alegre, Brazil

Dell Hardware Certificates - Hardware Technician

DELL
Brazil

Skills

  • Computer Hardware and Software
  • Helpdesk
  • Computer/Laptop Hardware Repair Services
  • Waiter / Kitchen / Hospitality
  • Financial Markets Industry

Timeline

Kitchen Assistant

Daylesford Organic
01.2025 - Current

Junior Chef

Vagabond Wines
10.2024 - 12.2024

I.T Helpdesk

Itau Bank
08.2022 - 07.2023

Propfirm Financial Markets

IC Markets
01.2020 - 10.2024

Waiter

LE PAIN QUOTIDIEN
01.2020 - 11.2020

Computer Technician - Help Desk 2-Line IT Support

UNISYS BY DELL
01.2016 - 05.2019

I.T Help Desk

Hospital Santa Paula
01.2015 - 12.2016

BACHELOR'S DEGREE - SYSTEMS ANALYSIS

UNIVAS

Dell Hardware Certificates - Hardware Technician

DELL
FELIPE DE LUNA SENA