Felicity Redford

At Costa, I developed strong customer service skills, creating a welcoming and efficient environment. I gained experience in operating coffee machines, preparing high-quality beverages, and handling transactions accurately. Working in a busy setting improved my teamwork, communication, and time management skills. I also balanced drink preparation, restocking, and maintaining cleanliness while handling customer inquiries and complaints professionally. This experience enhanced my problem-solving abilities and ability to thrive in a fast-paced environment.

As a server at a busy fish and chip shop, I provided excellent customer service by taking orders, handling payments, and ensuring customer where happy. I developed strong communication skills in a fast-paced environment while maintaining accuracy and hygiene. I also gained experience in cash handling and teamwork, supporting colleagues during busy hours. This role improved my multitasking, problem-solving, and ability to deliver great customer service under pressure.