Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Felicity Hill

Inverness,Highlands

Summary

Adaptable professional skilled in thriving within fast-paced environments, demonstrating exceptional organisational and time management abilities. Known for fair conflict resolution and maintaining calm under pressure, with strong communication skills and resourcefulness. Committed to leveraging these competencies to achieve career growth and contribute effectively to team success.

Overview

4
4
years of professional experience

Work history

Restaurant Waitress

Cabot Highlands
Inverness, Highlands
05.2023 - Current
  • Enhanced guest satisfaction through attentive and prompt service.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Accommodated special event needs, provided customised services for parties.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.

Housekeeping assistant

Easter Dalziel Farm
Inverness, Highland
04.2021 - 09.2025
  • Performed changeovers efficiently, ensuring uninterrupted service provision for guests.
  • Handled special requests from guests diligently, creating personalised experiences that exceeded expectations.
  • Demonstrated utmost care and security to handle guests' belongings.
  • Delivered outstanding service to boost customer retention and referrals.

Waitress

Courtyard by Marriott
Inverness, Highland
09.2021 - 04.2023
  • Advised customers on wine and beverage pairings with selected food items.
  • Increased order value by upselling sides, drinks and desserts.
  • Advised on food and drink choices based on customer preferences.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.

Retail assistant

Next Retail
Inverness, Highland
11.2022 - 01.2023
  • Delivered excellent customer service by answering queries and providing product information.
  • Helped in the setup of special events and promotional activities within the store.
  • Boosted sales through suggestive selling techniques.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.

Education

Bachelors - Marketing Management

Edinburgh Napier University
Edinburgh
09.2023 -

Higher Scottish Qualifications Certificate - Spanish, English, Biology, Business, Modern Studies, Geography

Culloden Academy
Inverness
05.2020 - 04.2023

Skills

  • Fast-Paced environment adaption
  • Fair conflict resolution
  • Organised
  • Time Management
  • Calm under pressure
  • Communication skills
  • Resourcefulness

Affiliations

  • One of my greatest joys is reading, as it immerses me in a variety of stories, enhances my understanding in a variety of ways and also fuels my creativity and curiosity.
  • I love to go running outside in nature, it gives me space to clear my mind and gives me a great sense of accomplishment everytime.
  • I enjoy watching sports throughout the weekend, whether it is rugby, football, golf or basketball. It allows me time to be with my family and all bond over a different sport that we all love.

Accomplishments

  • I have been lucky enough to have the opportunities to try many new things in my life which has allowed me to push myself out of my comfort zones. One of my accomplishments was creating a Young Enterprise business with a team of people, we funded and created a business surrounding a magazine to help the elderly use technology. I was part of the marketing team for this project, this included me creating and posting flyers, as well as regularly posting online content to our viewers.
  • I also was lucky enough to be apart of student council, this allowed me to work on my communication skills as well as work within a team who I have not worked with before. While overcoming challenges which I had not encountered before, I found very beneficial to me expanding and growing not only within a team but as an individual.
  • I was very fortunate to recently be able to complete an online internship with forage. Where I was able to complete a Marketing and Communication Job Simulation for New South Wales Government. This allowed me to gain insight into activities that I would complete when working within a team at a company.

Languages

Spanish
Intermediate

Timeline

Bachelors - Marketing Management

Edinburgh Napier University
09.2023 -

Restaurant Waitress

Cabot Highlands
05.2023 - Current

Retail assistant

Next Retail
11.2022 - 01.2023

Waitress

Courtyard by Marriott
09.2021 - 04.2023

Housekeeping assistant

Easter Dalziel Farm
04.2021 - 09.2025

Higher Scottish Qualifications Certificate - Spanish, English, Biology, Business, Modern Studies, Geography

Culloden Academy
05.2020 - 04.2023
Felicity Hill