Hi, I’m
Felicity Chapman
South Shields,Tyne and Wear
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of customer service and motivated to learn, grow and excel in any industry to better mine and my daughters future.
Overview
8
years of professional experience
Work history
KJWF limitedSouth Shields
Sales Advisor
06 2023 - Current
Job overview
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Maintained store standards to uphold clean, professional appearances.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Processed customer payments and set up direct debits for long-term service contracts.
- Delivered high sales performance within budget to strict deadlines and targets.
William SmithSouth Shields, Tyne and Wear
Food Manager
06 2022 - 05 2023
Job overview
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Analysed operations to improve restaurant efficiency and service levels.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
William Smith South Shields, Tyne and Wear
Counter Staff Member
04.2016 - 06.2022
Job overview
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Displayed and restocked merchandise by following brand guidelines.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Completed opening and closing checklists to create welcoming store environment.
- Demonstrated proper food handling and safety standards.
Self EmployedSouth Shields , Tyne and Wear
Beauty Therapist
01.2019 - 08.2021
Job overview
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Input bookings into computer system at reception.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Answered clients' queries and requests by phone and email.
- Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Education
South Tyneside CollegeSouth Shields, Tyne and Wear
Diploma of Higher Education from Advanced Beauty Techniques
09.2019
Mortimer Community College South Shields, Tyne and Wear
GCSEs
06.2016
Skills
- Employee management
- Staff scheduling
- Food service background
- Passion for customer satisfaction
- Natural leader
- Strong work ethic
- Food preparation and safety
- Operations management
- Marketing and advertising
- Hospitality business management
- Confident communicator
- Time management
- Problem solving abilities
Additional Information
I am a single mother who is wanting to excel in my career to make a better life for me and my daughter. The opportunity has come for me to look for a job that entails higher roles which will give me the knowledge and skills I need to exceed expectations and become better.
Timeline
Beauty Therapist
Self Employed
01.2019 - 08.2021
Counter Staff Member
William Smith
04.2016 - 06.2022
Sales Advisor
KJWF limited
06 2023 - Current
Food Manager
William Smith
06 2022 - 05 2023
South Tyneside College
Diploma of Higher Education from Advanced Beauty Techniques
Mortimer Community College
GCSEs