Felicitea Spacey
Derby
Summary
I am a self motivated individual looking to seek a career where I can gain hands on experience. I am organized, well spoken and Im always up for a challenge, extremely good at time management and handling many things at once but also ensuring I get things finished on time, I work effectively both independently and as part as a team, I am also very good at getting involved in team building and activities.
I maintain a positive attitude and always have a smile on my face. Im always up for learning new things to better myself in my career and to focus on my future goals.
Overview
3
3
years of professional experience
Work history
Restaurant waiter
Mitchells & Butlers
Derby
2024.08 - Current
- Handled cash register operations, ensuring accurate transactions.
- Facilitated table settings and arrangement for optimal space utilisation.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Promoted daily specials and limited-time offerings to increase sales.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Enhanced customer dining experience by providing top-notch service.
- Complied with health and safety regulations during all tasks.
- Promoted to a team coach this is a job roll where I lead my team members to help with better organization to ensure the shift runs smoothly
- Operating tills and a software called ISERVE where I can take payments and this is where all allergy information is kept for when we need it on the job
- Following the correct forms and procedures to comply with the health and safety guides
Mechanical Work Experience
H&S AUTOS
Derby
2023.07 - 2023.09
- Helped assist the workshop by keeping things organized so the car mechanics could find things easily
- Passed tools and parts too both car mechanics
- Answered the phone to customers to help book people in and to take messages to pass on to the staff to help them keep on top off messages and customer requests
- Helped with taking in invoices and organizing them into monthly folders to keep them safe
- Carried out usual day to day duties
- Cleaned the work areas and equipment to keep on top off health and safety standards
- Learning skills off customer service to better myknowledge in communication skills
Education
GCSEs -
WestPark School
Derby 09/2018 - 07/2023
Skills
- Motivational and hardworking individual
- Always look professional and I maintain a good professional attitude
- Good at time keeping to ensure i have my shift running smoothly at all times
- Adapting to customer preferences
- Patience and composure
- Highly responsible and reliable
- Friendly and polite
- Excellent at working under pressure and handling more than one thing at once to ensure my shift runs smoothly and to ensure the other staff around me are up to date
- Food and drink preparation
- Cash handling and till reconciliation
- Allergen awareness
- Allergen and dietary requirements
- Food safety understanding
- Team building
- Communication skills
- Problem-solving
- Leadership
References
References available upon request.
Timeline
Restaurant waiter
Mitchells & Butlers
2024.08 - Current
Mechanical Work Experience
H&S AUTOS
2023.07 - 2023.09
GCSEs -
WestPark School
09/2018 - 07/2023