Summary
Overview
Work history
Education
Skills
Languages

FELICITA ADELEKE

london,Enfield

Summary

As a customer service and sales representative, I have developed a reputation for reliability and professionalism in assisting both new and existing clients. My communication style is friendly, yet always respectful, and my work ethic is characterized by a consistently hardworking and energetic demeanour. My proven track record includes successful efforts to improve customer retention through exceptional service and effective account management.

Overview

7
7
years of professional experience

Work history

Sales Assistant

Tenera Wellness and Holistic Centre
Lagos
09.2021 - 07.2023
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Customer Service Representative

Lafej Ventures
Lagos
08.2016 - 07.2021
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 80%.

Education

Master of Science - Data Science

University of Hertfordshire, Hatfield
09.2023 -

Skills

  • Office 365 usage
  • Integrative negotiation
  • Data verification procedures
  • Transaction processing
  • Payment processing
  • Sales negotiating
  • Problem solver
  • Enquiry handling
  • Office inventory management
  • Google Workspace
  • Customer-focused
  • Team building
  • Time management
  • Marketing

Languages

English
Fluent

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FELICITA ADELEKE