Felicia Blay
Manchester/Bolton,Bolton
Summary
Adaptable individual with experience in customer service and financial management, showcasing strong teamwork and communication abilities. Demonstrates initiative in resolving challenges and maintaining a positive working environment, while consistently achieving objectives through effective collaboration.
Ambitious student specialising in Islamic Economics and Finance, equipped with strong credit analysis and risk assessment skills. Committed to professional growth, ready to leverage academic knowledge and practical experience to contribute effectively in a finance-related role.
Overview
9
9
years of professional experience
Work History
Credit Officer
Nzema Manle Rural Bank Plc
TAKORADI
05.2025 - 01.2026
- Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
- Implemented credit policies and procedures to minimise bad debts and improve recovery rates.
- Prepared monthly reports on credit activity, highlighting achievements and areas for improvement.
custoer service
Aboude Fast Food
KUMASI
01.2025 - 05.2025
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
cashier
God is good supermaket
takoradi, Ghana
01.2023 - 01.2024
- Processed cash, credit card, and voucher payments, ensuring accuracy in financial records and customer transactions.
- Used POS machines to efficiently scan items and complete transactions.
- Calculated and issued accurate change to customers after each transaction.
- Trained new staff on cashiering procedures, fostering a culture of exceptional customer service.
- Assisted customers with specific item inquiries, providing knowledgeable product recommendations.
- Prepared daily cash deposits to ensure timely transfer of funds to financial institution.
- Streamlined transaction processes, improving customer checkout experience and reducing waiting times.
- Facilitated payments through cash, cheque, or card to ensure swift completion of transactions.
Secretary Assistant
NATIONAL DISATER MANAGEMENT ORGANISATION
, Ghana
08.2019 - 08.2023
- Monitored office supplies inventory, placing orders as necessary to avoid disruptions in the workplace.
- Proofread and corrected different types of documentation.
- Managed day-to-day office admin duties, from customer relations to clerical tasks.
- Handled photocopying documents, updating files and faxing communications for staff.
- Demonstrated effective, efficient and highly organised file management including locating and retrieving.
Accountant
Ghana Revenue Authority
, Ghana
07.2017 - 01.2018
- Oversaw payroll operations, ensuring timely and accurate salary payments to all employees.
- Maintained updated chart of accounts following correct procedures and including current, accurate details.
- Established and maintained relationships with banking institutions, optimising financial operations and services.
- Developed and maintained internal control systems to prevent errors and fraud in financial transactions.
- Conducted detailed financial audits, identifying discrepancies and implementing corrective measures to uphold integrity.
Education
Certificate of Higher Education - ISLAMIC ECONOMICS AND FINANCE
University of Bolton
Bolton 2026 - 2027
Bachelor of Business Administration - accounting and finance
kwame nkrumah university of science and techynolog
kumasi 2022 - 2024
Higher National Diploma - computerised accounting
kumasi technical university
kumasi 2015 - 2018
Skills
- Credit analysis
- Loan recovery processes
- Loan documentation
- Microsoft Office
- Good listener
- Good communication skills
- attentive attention to details
- Good team player
Hobbies and interests
- reading
- selling
- researching
- travelling
- listening to music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Credit Officer
Nzema Manle Rural Bank Plc
05.2025 - 01.2026
custoer service
Aboude Fast Food
01.2025 - 05.2025
cashier
God is good supermaket
01.2023 - 01.2024
Secretary Assistant
NATIONAL DISATER MANAGEMENT ORGANISATION
08.2019 - 08.2023
Accountant
Ghana Revenue Authority
07.2017 - 01.2018
Certificate of Higher Education - ISLAMIC ECONOMICS AND FINANCE
University of Bolton
2026 - 2027
Bachelor of Business Administration - accounting and finance
kwame nkrumah university of science and techynolog
2022 - 2024
Higher National Diploma - computerised accounting
kumasi technical university
2015 - 2018