Fei Fei Xu
St. Annes on Sea
Summary
A dedicated professional with a strong customer service orientation and excellent interpersonal and communication skills. Proficient in Microsoft Word and Excel, with extensive experience in managing large amounts of cash and valuable assets. Demonstrates team leadership and training capabilities, coupled with a passion for fashion and retail. Confident and enthusiastic in engaging with people, skilled in tills operation, aiming to leverage these strengths in a dynamic retail environment.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
Blessing House Restaurant
06.2022 - 05.2023
- Provided friendly and attentive service to guests in a busy restaurant environment
- Managed food and drink orders with accuracy and efficiency
- Maintained cleanliness and organization of service areas
- Handled cash and card payments at point of sale
- Collaborated with kitchen and front-of-house staff to ensure a positive dining experience
Casino Dealer
Virgin Voyages Cruise Line
11.2019 - 01.2021
- Handled gaming transactions efficiently and accurately
- Provided first-class customer service in a fast-paced environment
- Provided training to new dealers on casino procedures and game rules bolstering team efficiency.
- Monitored player behaviour to identify cheating schemes or problematic issues.
Casino Dealer & Supervisor
Royal Caribbean Cruise Line
05.2012 - 09.2019
- Supervised casino floor operations, ensuring compliance with gaming policies and procedures
- Monitored table games and player activity to ensure integrity and fairness
- Trained and coached new casino floor staff
- Managed high volumes of cash and valuable assets
- Delivered exceptional service, contributing to guest satisfaction and retention
Education
Certificate of Higher Education - English Language
Yantai City College
Yantai 03.2002 - 01.2004
Skills
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Proficient in Microsoft Word and Excel
- Experienced in managing large amounts of cash and valuable assets
- Team leadership and training
- Passionate about fashion and retail
- Confident and enthusiastic in engaging with people
- Tills operation
Personal Information
I'm a friendly and outgoing person with a passion for fashion & beauty.
I love to travel the world and see new places.
Available: Available for immediate start
Custom
Seeking full or part-time hours
Timeline
Waitress
Blessing House Restaurant
06.2022 - 05.2023
Casino Dealer
Virgin Voyages Cruise Line
11.2019 - 01.2021
Casino Dealer & Supervisor
Royal Caribbean Cruise Line
05.2012 - 09.2019
Certificate of Higher Education - English Language
Yantai City College
03.2002 - 01.2004
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