Summary
Overview
Work History
Education
Skills
Websites
Optional Add On Section - Why Im A Fit For Startups
Certifications And Tools
Timeline
Generic

Federico Cubeddu

Customer Representative
Londra

Summary

Proactive and adaptable customer experience professional with 5+ years of front-facing service and operational leadership in fast-paced hospitality and residential environments. Skilled in stakeholder communication, conflict resolution, team coordination, and creating high-touch client experiences. Passionate about driving customer satisfaction, retention, and value realization—ready to bring this energy to a dynamic startup environment.

Overview

6
6
years of professional experience

Work History

Customer Experience Coordinator

FirstPort
02.2022 - Current
  • Managed front desk operations for a 171-unit residential building, ensuring smooth daily service for over 300 residents.
  • Supervised and scheduled a team of 3+ front desk staff, housekeepers, and maintenance personnel.
  • Acted as the first point of contact for escalated resident concerns, resolving service issues with empathy and efficiency.
  • Maintained resident satisfaction by responding to inquiries and complaints via phone, email, and in person.
  • Collaborated with Property Managers to report issues and ensure timely service delivery.
  • Used building systems to monitor access, parcel delivery, and safety protocols.
  • Implemented feedback loops to improve service and identify recurring friction points.

Front Desk Receptionist

South Place Hotel
07.2020 - 01.2022
  • Delivered exceptional guest experiences in a 5-star hotel setting, tailoring responses to individual guest needs.
  • Anticipated customer pain points and addressed them proactively, contributing to high guest satisfaction scores.
  • Responded quickly and calmly to emergency situations or unusual guest behavior, ensuring guest safety and brand integrity.
  • Maintained security protocols and worked with internal teams to resolve issues diplomatically.

Bar Operations Consultant

South Place Hotel
06.2019 - 07.2020
  • Oversaw budgeting, inventory, and staffing for bar operations; increased revenue by 27% year-over-year.
  • Led hiring and onboarding processes, fostering a culture of continuous improvement through regular training and coaching.
  • Built cost-effective pricing strategies based on performance metrics and projected margins.
  • Managed cross-functional communication with suppliers, vendors, and finance to ensure profitability and quality.

Education

BA - Communication & Media Studies

Sassari University

Skills

  • Customer Success & Retention
  • CRM & Ticketing Systems
  • Process Optimization
  • Stakeholder Communication
  • Conflict Resolution
  • Team Leadership
  • Cross-functional Collaboration
  • Hospitality & Client Experience
  • Data-driven Decision Making

Optional Add On Section - Why Im A Fit For Startups

  • Thrive in fast-moving environments with changing priorities
  • Self-starter mindset: managed multi-department teams and client escalations with little supervision
  • Strong communication, empathy, and people skills—a must for early-stage customer success

Certifications And Tools

  • Ableton Live Suite Expertise Certificate – Point Blank, London
  • Quick learner in tools like Zendesk, Intercom, Salesforce, or HubSpot
  • Familiar with Microsoft Office, basic Excel/Sheets, Slack, and remote collaboration tools

Timeline

Customer Experience Coordinator

FirstPort
02.2022 - Current

Front Desk Receptionist

South Place Hotel
07.2020 - 01.2022

Bar Operations Consultant

South Place Hotel
06.2019 - 07.2020

BA - Communication & Media Studies

Sassari University
Federico CubedduCustomer Representative