Federico Boronat

• Streamlined procurement processes, resulting in increased efficiency.
• Led the development of procurement policies to ensure compliance with industry regulations.
• Conducted comprehensive market research to identify cost-saving opportunities.
• Identified potential suppliers for product diversification and business growth.
• Executed successful negotiations for improved payment terms, leading to enhanced cash flow management.
• Mitigated risk by enforcing strict adherence to contractual obligations and quality standards amongst suppliers.
• Reduced operational costs with effective inventory management strategies.
• Worked with department heads to determine requirements for procurement activities.

- Travelling to different countries and exploring different cultures
- Researching and developing different skills

• Providing leadership and management of 4 different centres in London, including budget, recruitment and training ensuring that workloads and tasks are appropriately delegated and monitored.
• Driving forward key projects across all sites (CAPEX, refurbishments, improvements, innovation)
• Identifying, triaging and developing long-term strategies and initiatives across multiple priorities and issues.
• Managing CRM systems making sure all data has been processed accordingly
• Executing cross-functional change initiatives
• Forming and executing a strategy to notably improve operational KPIs /SLAs. End-to-end process transformation
• Capturing data led customer feedback and actioning insight opportunities where appropriate.
• Managing different platforms to promote and engage with customers and staff alike.
• Mapping and defining Customer Journey
• Managing and coordinating performance of appointed contractors
• Managing communication with stakeholders driving research, insights, data, proposals and action plans
• Managing and working effectively with Facilities Management team to ensure high standards of presentation and maintenance of all Centres.
• Ensuring retention and satisfaction of all customers on the Centres
• Maximizing occupancy and rent roll and exceeding retention targets.
• Optimizing processes, systems and high-performing teams.
• Responsible for managing Business Rates expenditure ensuring optimization in reduction of payable rates
• Responsible for handling arrears prior to handing over difficult cases to Credit Control team
• Ensure timely resolution of issues arising and ensure excellent customer
  communications throughout issue resolution.
• Responsible for ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout each centre
• Full implementation of Centre Procedures.
• Connect with local organizations and business, attend networking events to promote Workspace community and identify potential customers.
• Using relevant social media platforms (i.e. Instagram) to increase awareness of both customers and Centre in the wider community in accordance with our policies.
• Member of ESG committee - Helping to determine, agree and oversee environmental, social and governance strategies and policies for the company.

• Start-up co-working offices on behalf of British Land
• Established the new role of “Community Manager” including SOPs, processes and strategy
• Opened and managed the teams on 6 different locations to start
• Trained, coached and mentored staff to ensure smooth adoption of new programmes.
• Ensured standards of facilities management are met and report accordingly.
• Managed on-boarding and exit interviews for different clients
• Assisted Property Management on financial forecasts and service charge preparation with operational budgets varying between 200k and 700k
• Assisted with show rounds in new floors and the negotiation of potential leases
• Monitored KPIs of services
• Managed and audit portfolio of different contractors making sure the highest standards are met.
• Liaised and communicate with different clients (internal or external) to manage their business objectives.
• Maintained best practice guidelines for health & safety on STOREY spaces.
• Ensured the implementation of Health & Safety procedures and the compliance with its policy.
• Monitored Engineering contracts making sure all requirements are met including O&M's manual specifications.
• Implemented and delivered SLA and KPIs and developing action plans accordingly.
• Monitored existing processes and analysing their effectiveness
• Created strategies to improve productivity and efficiency.

• Responsible for assisting the Front Office Manager such as leading and managing all sections of the Front Office Department such as Guest Services Centre, Housekeeping and Concierge.
• Coordinating with all other departments in order to ensure the highest standards and also assisting on managing the budget from the department.
• Assisting the Front Office Manager on the recruitment for new staff in the department, daily duties.
• Completed 15 performance reviews each quarter, offering praise and recommendations for improvement.
• Responsible for the operations in the hotel for all the outlets during GM & FOM absences •Assisting the Front Office Manager in employee related matters such as evaluations, disciplinary, consulting and training.
• Responsible for inductions and training new starters in procedures and standards from the Hotel and its operations.
• Responsible for the creation of GEI (Guest Experience Index report) in a monthly basis to see the results within departments in making our guest experience memorable.