federica palma
London
Summary
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Versatile and hardworking driven to improve productivity and customer relations with professional demeanour and attention to detail. Talented individual with desire to make customer feel welcome. Strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Also with years of experience working in fast-paced stores.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Sales assistant
Calzedonia group
London
2023.10 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Monitored and reported suspicious activity to security officer to avoid theft.
Receptionist
Alto by San Carlo,Sel
London, Selfridges
2022.07 - 2023.10
- Answered many telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Key holder
Badiani
London
2022.01 - 2022.12
- Completed opening and closing procedures each day.
- Managed team to consistently achieve highest levels of customer service.
- Undertook specialised services to enhance customer experience.
- Exercised decision-making and multitasking capabilities as elevated team member, prioritising service over tasks.
Education
Bachelor of Arts - textile design
2019.09 - 2021.05
Skills
- Team player
- Artistic flair
- Strong knowledge of Microsoft Office and Adobe Photoshop and Illustrator
- Good communication skills
- customer service skills
Timeline
Sales assistant - Calzedonia group
2023.10 - Current
Receptionist - Alto by San Carlo,Sel
2022.07 - 2023.10
Key holder - Badiani
2022.01 - 2022.12
Leeds Arts University - Bachelor of Arts, textile design
2019.09 - 2021.05