Summary
Overview
Work history
Education
Skills
Timeline

federica palma

London

Summary

Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Versatile and hardworking driven to improve productivity and customer relations with professional demeanour and attention to detail. Talented individual with desire to make customer feel welcome. Strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Also with years of experience working in fast-paced stores.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Sales assistant

Calzedonia group
London
10.2023 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Monitored and reported suspicious activity to security officer to avoid theft.

Receptionist

Alto by San Carlo,Sel
London, Selfridges
07.2022 - 10.2023
  • Answered many telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Reduced waiting times through effective time and resource management.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.

Key holder

Badiani
London
01.2022 - 12.2022
  • Completed opening and closing procedures each day.
  • Managed team to consistently achieve highest levels of customer service.
  • Undertook specialised services to enhance customer experience.
  • Exercised decision-making and multitasking capabilities as elevated team member, prioritising service over tasks.

Education

Bachelor of Arts - textile design

Leeds Arts University, Leeds
09.2019 - 05.2021

Skills

  • Team player
  • Artistic flair
  • Strong knowledge of Microsoft Office and Adobe Photoshop and Illustrator
  • Good communication skills
  • customer service skills

Timeline

Sales assistant - Calzedonia group
10.2023 - Current
Receptionist - Alto by San Carlo,Sel
07.2022 - 10.2023
Key holder - Badiani
01.2022 - 12.2022
Leeds Arts University - Bachelor of Arts, textile design
09.2019 - 05.2021
federica palma