Federica Masala

I began my journey as a Cost Administrator with no prior experience in the field and have developed a deep understanding of cost management through hands-on learning and dedication. Over time, I have grown into a trusted team member, regularly stepping in to support or cover key Cost Manager responsibilities in my manager’s absence.

Over the past year in my role, I successfully secured over £35,000 in credits on plant invoices by identifying discrepancies and challenging overbilling, supporting accurate cost control and delivering significant savings for the business.

• Delivered timely resolution of invoice and receipting order queries and discrepancies by working with payable accounts, suppliers and end users
• Raise credit requests promptly where overbilling or duplicate charges are identified.
• Processing GRNs (Goods received notes) for both material and plant orders
• Raising Material and Plant orders
• Running Cost & GRN Reports
• Ensuring plant hire/off hire are kept up to date in cost system/subcontract
• Requesting write off costs for damaged/lost plant; updating internal system when agreed
• Monitoring fuel cards database, issuing and cancelling unused cards; reconciling statements and carrying out spot checks for any fraudulent use
• Allocating costs to relevant Contracts
• Reception cover
• Payroll cover/support with entering weekly and monthly operative timesheets onto the online payroll system
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Because of my hard work in previous roles, I was promoted to accommodation officer, where I took on a lot of new responsibilities:

• Answering student enquiries as well as resolving customer complaints
• Managing the student accommodation booking process
• Dealing with residential and homestay accommodation
• Quality assurance inspections of new accommodation providers to ensure that they adhere to guidelines of external accreditation bodies (e.g. British Council)
• Raising invoices
• Processing and taking payments
• Providing customer service and giving advice on general queries
• Organizing student's transfers
• Training new staff and interns.

While being part of the administrative team, I took on additional responsibilities in the foreign languages department. Working in several departments at the same time, I managed my workload in a very organised manner. Additional responsibilities included:

• Enrolling students on course
• Managing classes timetable
• Customer Service
• Reception cover
• Managing teacher and student queries

• Reception cover and telephone work
• Data input on database
• Assisting with Cambridge and IELTS exams
• General office duties.

• Taking food and drinks orders
• Managing front of house staff
• Taking booking at the phone
• Training the new staff
• Organizing the sitting
• Cashing-up
• Till operating.

Whilst working as a Supervisor at Ciao Restaurant I completed a five-month Internship at International House Bristol where I was offered a full-time position eight months later and where my career started.

My responsibilities included:

• Assist and facilitate staff as necessary - whenever and however needed
• Ensures office environment is clean, presentable, and hospitable
• Maintains office supplies
• Greets and directs visitors
• Directs incoming phone calls (minimal with automated system).

• Administrative management
• Dealing with the customers and suppliers
• Recording invoices, making and receiving payments
• Managing the incoming emails and phone calls
• Several positions in the hospitality industry, Cagliari, IT