Federica Ferrari
Summary
Dedicated and results-oriented Restaurant Assistant Manager with extensive experience in hospitality operations, customer service, and team leadership. Proven track record of driving efficiency, boosting sales through marketing initiatives, and enhancing profitability at award-winning establishments, including the prestigious 3 AA Rosette Hell Bay Restaurant. Recognized for strong leadership, training capabilities, and consistently delivering high standards of service.
Overview
8
8
years of professional experience
Work history
Restaurant Assistant Manager
Hell Bay Restaurant
Tresco Estate
2024.01 - Current
- Oversaw daily restaurant operations at a 3 AA Rosette establishment.
- Managed staff performance, scheduling, and inventory control.
- Led marketing campaigns to increase customer engagement and sales.
- Implemented strategic initiatives to improve efficiency and profitability.
- Oversaw VIP guest services, guaranteeing high satisfaction levels.
General Assistant Manager
The New Inn
Tresco Estate
2022.08 - 2023.11
- Supervised overall operations, ensuring smooth day-to-day management.
- Trained and evaluated a team of 20+ FOH staff and 2 receptionists.
- Developed strategies to increase revenue and customer satisfaction.
- Maintained vendor relationships and inventory standards.
- Addressed customer feedback professionally and promptly.
Supervisor
The New Inn
Tresco Estate
2021.08 - 2022.08
- Led daily FOH operations and monitored team performance.
- Managed bar and kitchen inventory levels.
- Trained new team members to ensure service excellence.
- Maintained a welcoming and clean environment for guests.
Waitress
All Bar One
2019.01 - 2021.07
- Provided attentive table service in a high-volume environment.
- Ensured prompt and accurate food and beverage delivery.
- Collaborated effectively with kitchen and bar staff.
- Handled guest inquiries and resolved concerns efficiently.
Hostess
La Goletta
2017.06 - 2018.12
- Managed guest seating, reservations, and wait lists.
- Supported FOH operations to ensure seamless service.
- Delivered exceptional customer service in a fast-paced setting.
Education
Diploma -
Liceo Scientifico "E. Fermi"
Skills
- Operational Excellence
- Team Leadership & Training
- Inventory Management
- Marketing & Sales Promotion
- Customer Relationship Management
- Problem Resolution & Conflict Handling
- FOH Operations & Staff Scheduling
Accomplishments
- Earned three promotions within three years at Tresco Estate.
- Key contributor to The New Inn achieving Four Star Gold rating by Visit England.
Languages
Italian
Native
English
Fluent
Timeline
Restaurant Assistant Manager
Hell Bay Restaurant
2024.01 - Current
General Assistant Manager
The New Inn
2022.08 - 2023.11
Supervisor
The New Inn
2021.08 - 2022.08
Waitress
All Bar One
2019.01 - 2021.07
Hostess
La Goletta
2017.06 - 2018.12
Diploma -
Liceo Scientifico "E. Fermi"