Febin Vincent
NEWMILTON ,HAMPS
Summary
Highly skilled professional with expertise in communication, problem-solving, and leadership. Demonstrates proficiency in social media marketing, inventory management, and quality control. Adept at utilising Microsoft Office and advanced computer skills to enhance organisational efficiency. Committed to leveraging superior organisational abilities to drive team success and achieve business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Grade B operator
COMPLEAT FOOD GROUP
Poole , Dorset
11.2024 - Current
- Operate and maintain production line equipment efficiently to meet daily production targets.
- Conduct regular quality checks to ensure adherence to product specifications and regulatory standards.
- Handle raw meat and ingredients, following strict hygiene practices to prevent contamination.
- Monitor critical control points (CCPs) to uphold food safety and quality standards.
- Lift and handle ingredients and finished products (up to 25kg) with care and attention to safety.
- Collaborate with team members to troubleshoot and resolve production issues promptly.
Customer service executive
Vue Cinemas
Romford, Essex
02.2024 - 09.2025
- Recorded customer interactions, providing valuable data for management review.
- Managed difficult situations for positive outcomes.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Coordinated with other departments for efficient problem resolution.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Assisted in training new staff to ensure consistency in service delivery.
- Offered additional products and services to boost company sales.
- Improved company processes by analysing customer feedback and service trends.
Team Leader / Keyholder
Cineworld Cinemas
London
09.2022 - 02.2024
- Acting as the first point of escalation for customer interactions, and assume the responsibility of a Duty Manager when required, which includes key-holding
- Providing a superior standard of service to our customers and making sure everyone has a great time in a safe and clean environment
- Responsibilities include Cash Handling, maintaining standards, Food handling and stock control
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Demonstrated sales strategies and customer service best practices to enhance team performance and induction and training of team members
- Dealing face to face with large group of people
Duty Manager
PVR Cinemas
Kochi
05.2018 - 08.2021
- Supervises the functions of the department employees, facilities, operations and cost on a day-to-day basis
- Key Management: Includes opening and closing of shift in presence
- Cash Management: Includes issuing of daily floats, handling cinema imprest, Shift banking, shortage control etc
- Monitors and controls, on an ongoing basis: Quality levels of product and service, Customer satisfaction
- Merchandising and area under purview
- Conducts daily briefing & set up targets/goals for the shift, makes constant effort to archive the same
- Conducts under the guidance of the cinema manager, such functions as employee orientation, staff training, om the job performance, coaching and disciplinary action, if necessary, to ensure appropriate staffing and productivity
Team Leader
PVR Cinemas
Kochi
03.2017 - 05.2018
- Responsible to improvement of cinema operations process & statuary Compliance adherence
- Responsible for TAT for patron complain resolution
- Prepare the entire team and the floor to achieve SPH (Spent Per Head) as per the suggested target
- Deal with customer satisfaction charts and improvement of Cinema operations process
- Brief and train the crew to maintain the high-level standards and to achieve the daily targets in day to date basis
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Handled employee grievances professionally, minimising potential workplace disputes.
Customer service administrator
Amazon
Kochi, KERALA, INDIA
03.2016 - 03.2017
- Bring all expertise to deliver exceptional service and solutions to customers all the amazon customers
- Delivering timely, accurate and professional customer service through real-time inbound voice calls, chat and mail
- Update customers on the progress of their cases regularly
- Working with a sales team to create better methods to address customer complaints
- Giving detailed explanations of services or products
- Documented all customer interactions for reference and analysis.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
Education
PGDM - International Business
BANGALORE UNIVERSITY
03/2016 - 03/2017
Bachelor of Computer Application -
BANGALORE UNIVERSITY
03/2013 - 03/2016
12th - COMPUTER SCIENCE
KERALA BOARD OF HIGHER SECONDARY EDUCATION
03/2012 - 03/2013
Skills
- Communication skills
- Problem-solving skill
- Leadership & Teamwork
- Social media marketing
- Inventory management & stock control
- Proficiency in microsoft office
- Superior organisation skills
- quality control & Inventory management
- advance level computer profecicency
sections.external_links.name
Certification
- NCVT Certificate in Microsoft Office
- Certificates in 3Ds Max, Adobe, and Web designing
- Certified first aider at workplace (UK)
- Certificate in film Theft and piracy from FDA
Languages
English
Italian
Malayalam
Tamil
Hindi
Affiliations
- Badminton
Timeline
Grade B operator
COMPLEAT FOOD GROUP
11.2024 - Current
Customer service executive
Vue Cinemas
02.2024 - 09.2025
Team Leader / Keyholder
Cineworld Cinemas
09.2022 - 02.2024
Duty Manager
PVR Cinemas
05.2018 - 08.2021
Team Leader
PVR Cinemas
03.2017 - 05.2018
Customer service administrator
Amazon
03.2016 - 03.2017
PGDM - International Business
BANGALORE UNIVERSITY
03/2016 - 03/2017
Bachelor of Computer Application -
BANGALORE UNIVERSITY
03/2013 - 03/2016
12th - COMPUTER SCIENCE
KERALA BOARD OF HIGHER SECONDARY EDUCATION
03/2012 - 03/2013
Similar Profiles
Mark O'SheaMark O'Shea
Senior Development Chef at Compleat Food GroupSenior Development Chef at Compleat Food Group
Jillian AtkinsonJillian Atkinson
Technical services manager at Compleat Food Group previously SK Chilled FoodsTechnical services manager at Compleat Food Group previously SK Chilled Foods
Justyna KlimczukJustyna Klimczuk
Trainee manager at The Compleat Food GroupTrainee manager at The Compleat Food Group