FEBIN VINCENT
GB
Summary
Motivated Team Leader with 5+ years of hands-on experience in a fast-paced work environment. Proven success in managing multiple projects while meeting tight deadlines. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
8
8
years of professional experience
Work history
Team Leader
Cineworld Cinemas
London
2022.09 - 2024.01
- Acting as the first point of escalation for customer interactions, and assume the responsibility of a Duty Manager when required, which includes key-holding
- Providing a superior standard of service to our customers and making sure everyone has a great time in a safe and clean environment
- Responsibilities include Cash Handling
Hospitality Host
ARC Hospitality
Liverpool
2022.01 - 2022.09
Customer Support Associate
Western Union Money Transfer
Milan
2020.08 - 2021.08
Duty Manager
PVR Cinemas, Kerala
Kochi
2018.05 - 2020.06
Duty Officer
PVR Cinemas, Kerala
Kochi
2016.03 - 2018.04
Education
Bachelor of Computer Applications - Computer Science
Bangalore University
Bangalore,IndiaDiploma - International Business
Bangalore University
03.2016
National Certification in Microsoft webdesigning and adobe - undefined
04.2015
Skills
- Project management
- Strong decision maker
- Customer Handling
- Microsoft
- Exceptional Communicator
- Team Player
- Team Management
- Computer Skills
Languages
English
Fluent
Hindi
Intermediate
Malayalam
Native
Tamil
Fluent
Timeline
Team Leader
Cineworld Cinemas
2022.09 - 2024.01
Hospitality Host
ARC Hospitality
2022.01 - 2022.09
Customer Support Associate
Western Union Money Transfer
2020.08 - 2021.08
Duty Manager
PVR Cinemas, Kerala
2018.05 - 2020.06
Duty Officer
PVR Cinemas, Kerala
2016.03 - 2018.04
Bachelor of Computer Applications - Computer Science
Bangalore University
Diploma - International Business
Bangalore University