Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fisnik Mula

Hitchin

Summary

Accomplished Project Manager with a successful history of delivering intricate, high-value programs in IT and international development sectors. Skilled in leading diverse teams, overseeing budgets exceeding £20M, and consistently achieving results in high-pressure environments. Proficient in collaborating with stakeholders to ensure projects are completed on time, within budget, and in alignment with strategic objectives. Expertise in governance, risk management, and financial oversight dedicated to simplifying complexities, driving innovation, and making a tangible impact. Certified in PRINCE2, Agile, Scrum, and Generative AI methodologies for enhanced problem-solving and outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Manager

Swiss Vault Systems
05.2023 - Current
  • Delivered multimillion-pound hardware and software projects with industry leaders, accelerating innovation in data storage and cutting time to market.
  • Managed full programme lifecycles, delivering complex initiatives on time and under budget, raising cross-project success rates by 25%.
  • Reduced delivery bottlenecks by 30% through sharp risk, change, and resource management; achieved 95% stakeholder satisfaction by building strong, collaborative relationships.
  • Rolled out company-wide policies across finance, HR, logistics, procurement, and admin—boosting operational efficiency by 20% through clear standards and performance metrics.

National Contact Point

Cross-Border Institution Building (CBIB+4)
12.2017 - 12.2023
  • Led the rollout of procedures to strengthen Kosovo’s ability to manage cross-border grants—from application through to delivery—making sure everything stayed on track and aligned with EU rules.
  • Developed practical tools like manuals, monitoring systems, and lessons-learned templates to boost oversight, improve accountability, and reduce inefficiencies.
  • Ran targeted training and workshops for government officials and grant recipients, helping build skills, improve coordination, and raise the overall success rate of funded projects.
  • Oversaw cross-border projects with Albania, Montenegro, and North Macedonia, improving reporting standards and aligning national processes with international best practice for stronger regional results.

Regional Team Lead and Grants Manager

The Mentor Initiative
12.2018 - 05.2023
  • Managed over £20M in annual funding across Europe, the Middle East and South Africa - making sure everything we delivered genuinely supported the organisation’s goals and had impact where it mattered.
  • Took full ownership of policy design and implementation, improving consistency and making better use of grant funding through clear standards and ongoing improvement.
  • Led a geographically dispersed team with a hands-on leadership style - regular check-ins, honest feedback, and tailored support, which boosted team productivity by 20% and cut delivery costs by 18%.
  • Built strong relationships with major donors like USAID, the European Commission, and UN agencies, securing repeat and diversified funding while using data-driven insights to shape more innovative long-term strategies.

Consultant

Federal Ministry for Economic Cooperation and Development of Germany
01.2016 - 01.2023
  • Company Overview: Socio-Economic Stabilisation of Ethnic Minority and Majority Communities in Kosovo Project - Project Implemented by ASB and PREDA Plus
  • Provided strategic, impartial advice to help organisations improve performance, focusing on change management, financial health, restructuring, HR, and managing risk and cost.
  • Took charge of the full grant contracting process, from running information sessions and guiding applicants to managing evaluations and final agreements.
  • Designed and delivered training for grant applicants, helping build the capacity of start-ups, micro, and small businesses to access funding successfully.
  • Supported job creation and local development by working closely with business associations and municipalities to strengthen enterprises and community-led initiatives.
  • Socio-Economic Stabilisation of Ethnic Minority and Majority Communities in Kosovo Project - Project Implemented by ASB and PREDA Plus

Head of the Joint Technical Secretariat

European Commission
01.2013 - 01.2016
  • Company Overview: Cross-Border-Cooperation Programme Kosovo and Montenegro
  • Managed all aspects of project implementation and coordination for the IPA Cross-Border Cooperation (CBC) Programme, including technical support and on-the-ground delivery in Kosovo and Montenegro.
  • Oversaw financial and procurement processes—supporting budgeting, sub-contracting, financial reporting, and ensuring smooth grant operations from start to finish.
  • Handled contract reporting, field monitoring, and data collection for programme reports, while also supporting communications, visibility efforts, and proposal calls.
  • Delivered capacity-building activities through training sessions, info events, and partnership forums, helping applicants and grant recipients strengthen their proposals and project delivery.
  • Cross-Border-Cooperation Programme Kosovo and Montenegro

Education

MA - European Studies, International Relations and Public Administration

European University Viadrina
Frankfurt, Oder

BA Diploma - Political Sciences and Public Administration

University of Prishtina

Skills

  • Project Delivery
  • Program and Portfolio Management
  • Leadership and Team Management
  • Stakeholder Management
  • Agile
  • Scrum
  • PRINCE2
  • Waterfall
  • Risk and Issue Management
  • Budget and Financial Control
  • Change Management & Transformation
  • Planning and Scheduling
  • Governance and Reporting
  • Process Improvement & Operational Excellence
  • Tools and Methodologies
  • Executive Reporting & Communication

Certification

  • Generative AI for Project Managers Specialisation
  • Agile
  • Scrum Master
  • PRINCE2 Certified
  • Supply Chain Management
  • Corporate Risk and Crisis Management
  • Data Centre Fundamentals
  • Data Centre - Power & Electrical
  • Data Centre - Mechanical & Cooling
  • Artificial Intelligence

Timeline

Program Manager

Swiss Vault Systems
05.2023 - Current

Regional Team Lead and Grants Manager

The Mentor Initiative
12.2018 - 05.2023

National Contact Point

Cross-Border Institution Building (CBIB+4)
12.2017 - 12.2023

Consultant

Federal Ministry for Economic Cooperation and Development of Germany
01.2016 - 01.2023

Head of the Joint Technical Secretariat

European Commission
01.2013 - 01.2016

BA Diploma - Political Sciences and Public Administration

University of Prishtina

MA - European Studies, International Relations and Public Administration

European University Viadrina

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