Joanna Finch
Coventry,West Midlands
Summary
I am a highly motivated and hardworking professional, employed by CvLife at The Wave Coventry. I am currently studying Textile Design at Birmingham city University. On completion of my degree, I will be qualified with a BA Hons in Textile Design.
I feel I would be well suited to this role in your company, as I am a team player, organised and driven through my passion for success in all I do. This can be reflected through my time planning and managing work projects and remaining dedicated in balancing my education and qualifications alongside work. I am a professional receptionist, who enjoys working within customer service roles. I have three and a half years of experience working alongside the public and dealing with leisure facilities, I am happy to answer any questions any customers may have to ask, and ensure I am doing everything I can to make sure the customers enjoy there experience as much as possible. Also I am able to deal with any complaints professionally. I am an attentive Lifeguard accomplished in managing pool and safety through strict application of industry protocols. Certified in first aid and lifesaving techniques. Excellent record of attentive and focused performance.
Overview
3
3
years of professional experience
Work history
Lifeguard
CvLife
Coventry, West Midlands
2025.05 - Current
- Maintained order in swimming areas with effective rule enforcement.
- Practised CPR to save lives during emergencies.
- Undertook regular professional development training to stay updated on lifesaving techniques.
- Performed rescues in high-pressure situations safeguarding patron lives.
- Worked flexible shifts including holidays and weekends providing continuous coverage.
- Provided first aid for minor injuries, ensuring quick recovery.
- Coordinated with other lifeguards for efficient work flow during peak hours.
- Carried out daily operational checks of equipment for optimal performance.
- Prepared detailed reports on incidents, aiding in future prevention measures.
- Inspected safety equipment regularly, ensuring readiness at all times.
- Assisted swimmers in distress, preventing potential accidents.
- Enforced strict pool rules, reducing risk of accidents dramatically.
- Observed swimmers attentively, quickly responding to risks and concerns.
Receptionist
CvLife
Coventry, West Midlands
2024.10 - Current
- I have worked on the front desk at The Wave for a year and a half, ensuring to attend to all customers needs and answer all the questions a customer asks.
- I have learnt computer and IT skills being able to work Microsoft equipment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- kept a positive attitude towards all customers at all times And always with a smile.
Waterpark assistant
CvLife
Coventry, West Midlands
2022.10 - Current
- Coordinated team meetings to enhance communication and productivity.
- Facilitated smooth running of operations through efficient task management.
- Maintained order in swimming areas with effective rule enforcement.
- Performed rescues in high-pressure situations safeguarding patron lives.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Identified and communicated any potential health, safety or accident risks to facility supervisor.
- Minimised accidents by sharing health and safety awareness.
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Built professional relationships with customers for feelings of safety and trust.
- Patrolled assigned areas to maintain safe customer environments.
Education
Foundation Degree in Arts - Textiles
Coventry University
Coventry 09/2024 - 05/2025
Bachelor of Arts - Textile Design
Birmingham City University
Birmingham 09/2025 -
A-Levels - Religious studies
Bishop Ullathorne
Coventry 09/2022 - 07/2024
A-Levels - Photography
Bishop ullathorne
Coventry 09/2022 - 07/2024
A-Levels - Textiles
Bishop Ullathorne
Coventry 09/2022 - 07/2024
GCSEs - Maths , English, Combined science , History , Textiles, Product design , Religous studies
Bishop Ullathorne
Coventry 09/2017 - 07/2022
Skills
- Emergency response readiness
- Water safety rules enforcement
- Incident reporting aptitude
- Tolerance to stressful situations
- Public safety knowledge
- Water rescue methods
- Knowledge of pool maintenance
- Customer service
- Health and Safety Compliance
- Team player
- Multidisciplinary teamwork
- IT skills
- Lifeguarding skills
Affiliations
- Netball
- Fashion an Textiles
- Gym
- Spending time with fiends and family
Accomplishments
- I have completed my NLPQ qualification
Timeline
Lifeguard
CvLife
2025.05 - Current
Receptionist
CvLife
2024.10 - Current
Waterpark assistant
CvLife
2022.10 - Current
Foundation Degree in Arts - Textiles
Coventry University
09/2024 - 05/2025
Bachelor of Arts - Textile Design
Birmingham City University
09/2025 -
A-Levels - Religious studies
Bishop Ullathorne
09/2022 - 07/2024
A-Levels - Photography
Bishop ullathorne
09/2022 - 07/2024
A-Levels - Textiles
Bishop Ullathorne
09/2022 - 07/2024
GCSEs - Maths , English, Combined science , History , Textiles, Product design , Religous studies
Bishop Ullathorne
09/2017 - 07/2022