Networking, public speaking, Cricket, gym, travel, business podcasts, social selling, personal development and leadership
Fazil Reshi
Birmingham,westmidlands
Summary
Results-driven Sales and Customer Service Representative with extensive experience in fostering customer relationships to drive sales growth. Specialises in managing product demonstrations, resolving complaints, and coordinating orders to ensure high-quality service and customer satisfaction. Committed to achieving targets and enhancing customer retention through proactive engagement and effective communication.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales and Customer Service Representative
Reshi arts and crafts
Birmingham
08.2026 - Current
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Organised and maintained the customer database with up-to-date information for personalised service delivery.
- Registered customer information on the database to retain accurate records and enable tracking history.
- Coordinated logistics of product deliveries, ensuring timely and accurate delivery to enhance customer satisfaction.
- Scheduled new product deliveries.
- Delivered comprehensive training sessions to new staff on product knowledge and customer service excellence.
- Composed monthly sales reports to brief management regarding performance and revenues.
Warehouse Operator
DHL Supply Chain
01.2025 - 08.2026
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Kept warehouses organised, labelled and within systems to efficiently locate stock for customer orders.
- Packaged goods for dispatch, ensuring items were securely wrapped and labelled correctly to meet delivery schedules.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Trained new staff on warehouse procedures, machinery operation, and safety practices to maintain a skilled workforce.
- Assisted in the training of new warehouse operatives, sharing knowledge and best practices.
- Provided accurate stock reports to warehouse manager to allow for timely reordering.
- Participated in regular team meetings to discuss performance metrics and set goals.
- Responded to customer enquiries regarding order status, providing accurate and timely information.
Sales and Customer Service Representative
Reshie handicrafts
10.2016 - 11.2024
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Addressed customer queries to provide information regarding product specifications and uses.
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored email to promptly collect and respond to complaints.
- Participated in trade shows and exhibitions to network with potential clients and promote the company's products and services.
Education
Bachelor of Business Administration - Business Studies
university of Kashmir
Srinagar01-2016
Skills
- Customer relationship management
- Product knowledge
- Product demonstrations
- Customer service
- Customer relations
- Sales reporting
- Order processing
- Order tracking
- Billing systems
- Microsoft Excel
- Team training
- Creative thinking
- Decision making
Certification
- Chartered [Area of certification]
- [Area of study] certified
- [Type] Licence
- Level [Number] [Area of certification]
Interests
Timeline
Sales and Customer Service Representative
Reshi arts and crafts
08.2026 - Current
Warehouse Operator
DHL Supply Chain
01.2025 - 08.2026
Sales and Customer Service Representative
Reshie handicrafts
10.2016 - 11.2024
Bachelor of Business Administration - Business Studies
university of Kashmir