Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Fazal Manan

Bradfor,West Yorkshire

Summary

A seasoned professional with expertise in client relationship management and project management, demonstrating exceptional leadership skills and strategic research capabilities. Adept at diplomatic communication and crisis management, ensuring ethical conduct and cultural sensitivity in all interactions. Committed to inspiring motivation and providing constructive criticism to foster team leadership and enhance customer service. Possesses a strong understanding of marketing strategies, with a focus on risk assessment and time-management to drive successful outcomes. Career goals include leveraging interpersonal effectiveness to build lasting customer relationships while advancing organisational objectives.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Manager

Diamond Gulf
Mangaf, Faheheel, Kuwait
06.2022 - 01.2023
  • Developed accurate sales forecasts for improved strategic planning.
  • Enforced safety regulations to reduce workplace accidents.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Identified growth opportunities through comprehensive market research.
  • Supervised project timelines for timely completion.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Delivered high-quality products to increase customer satisfaction.
  • Secured new business opportunities with successful networking events.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Developed organisational policies for administrative oversight and internal controls.
  • Created classification systems to manage archives.

Assistant Manager

Diamond Gulf
Mangaf, Faheheel, Kuwait
05.2020 - 05.2021
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Created a positive work environment, resulting in higher employee morale.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Established clear budgets and cost controls strategies to meet objectives.

Education

Bachelor of Arts - Political Science

AWKUM
Mardan Pakistan
01.2016 - 01.2020

Masters - Project Mangement

BPP University
Manchester
02.2023 - 06.2024

Skills

  • Interpersonal effectiveness
  • Inspiring motivation
  • Constructive criticism
  • Ethical conduct
  • Diplomatic communication
  • Crisis management
  • Risk Assessment
  • Client Relationship Management
  • Critical-thinking
  • Cultural sensitivity
  • Time-management
  • Strategic research
  • Customer relationship building
  • Project Management
  • Team Leadership
  • Leadership skills
  • Cultural awareness
  • Customer Service
  • Marketing strategies knowledge

Accomplishments

Gold Medalist in political science

Timeline

Masters - Project Mangement

BPP University
02.2023 - 06.2024

Manager

Diamond Gulf
06.2022 - 01.2023

Assistant Manager

Diamond Gulf
05.2020 - 05.2021

Bachelor of Arts - Political Science

AWKUM
01.2016 - 01.2020

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Fazal Manan