Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Timeline
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Fazal Baig

London,United Kingdom

Summary

Dynamic professional with expertise in guest relations and luxury service, brand and marketing strategy, and security and risk management. Demonstrates proficiency in sales and inventory control, visual merchandising, and cross-functional collaboration to drive operational excellence. Skilled in team leadership and training, vendor and stakeholder management, with a proven ability to enhance organisational performance. Committed to leveraging diverse competencies to support business growth and deliver exceptional results.

Overview

11
11
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification

Work history

Duty manager and Guest Relations

Como Metropolitan Hotel
Old Park Lane, London , UK
08.2024 - Current
  • Handled guest complaints to protect brand reputation.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Greeted guests and facilitated check-in and check-out procedures.
  • Greeted and checked-in guests promptly and professionally.
  • Provided guests with keys and directions to room.
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Managed front-of-house operations to maintain a high level of service.
  • Delivered excellent customer service through effective communication skills.

Team Leader

Co-op Group
London
08.2023 - 07.2024
  • - Led front-line retail operations, supervising staff and managing daily workflow.
  • - Drove store performance through merchandising, POS oversight, and customer service excellence.
  • - Handled stock control, visual presentation, and team scheduling for efficient operations.
  • - Ensured compliance with company standards and safety protocols.

Team Leader

Team Spirits, Gatwick Airport
01.2023 - 08.2023
  • - Managed sales teams and daily store operations at a high-traffic airport location.
  • - Supported compliance, training, and visual merchandising to align with brand image.
  • - Fostered a service-driven culture that maximized sales and customer engagement.

Retail Leadership Roles

Steve Madden, ALDO, Tod’s, Rare Rabbit
01.2016 - 01.2022
  • - Oversaw luxury store operations including team management, visual merchandising, and sales strategy.
  • - Cultivated high-value client relationships and maintained luxury service standards.
  • - Implemented staff training programs and contributed to revenue growth.

Corporate Sales Manager

BMW & Mini Cooper (Kun Motors)
01.2015 - 01.2016
  • - Led B2B automotive sales, negotiated corporate contracts, and managed key accounts.
  • - Conducted market analysis and developed tailored strategies to drive business expansion.

Education

M.A. - Luxury Brand Management

Northumbria University

B.Tech - Civil Engineering

J.N.T.U

Skills

  • Daily specials promotion
  • Inventory temperature control
  • Food safety and storage
  • Bar service
  • Guest reservations
  • Guest services
  • Hospitality services
  • Check-out management
  • Service management
  • Front desk operations
  • Customer relations expertise
  • Opera hotel management system
  • Complaint handling excellence

Certification

SIA Door Supervisor License Holder – UK

LANGUAGES

English
Advanced

Timeline

Duty manager and Guest Relations

Como Metropolitan Hotel
08.2024 - Current

Team Leader

Co-op Group
08.2023 - 07.2024

Team Leader

Team Spirits, Gatwick Airport
01.2023 - 08.2023

Retail Leadership Roles

Steve Madden, ALDO, Tod’s, Rare Rabbit
01.2016 - 01.2022

Corporate Sales Manager

BMW & Mini Cooper (Kun Motors)
01.2015 - 01.2016

B.Tech - Civil Engineering

J.N.T.U

M.A. - Luxury Brand Management

Northumbria University

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Fazal Baig