Fayyaz Shahid
Birmingham,West Midlands
Summary
An individual who has held different roles over the years. The longest role was a private hire driver working for Uber/Bolt/247 Cars at different times in the last 8 years. Other roles that I have been employed in before were customer service advisor, sales manager, order picker in a warehouse, delivery driver and cleaner. Key Skills: Public relations, communication, customer service, call centre advisor, delivery driving and data entry.
Overview
11
11
years of professional experience
Work History
Volunteer
Acorns Children Hospice
03.2026 - 05.2026
- Delivered services to Acorns from March/April 2026, focusing on collecting donations, tagging, and pricing products to support fundraising efforts.
- Complied with health and sanitation practices and procedures.
- Helped guests locate bathrooms and food areas for enhanced service.
- Responded to guest questions about current facility events and future offerings.
Private Hire Driving
Uber
Birmingham
10.2017 - 11.2025
- Professional and customer-focused private hire driver with over 25000 completed trips in the West Midlands area. Constantly maintaining high passenger ratings through excellent service, punctuality and safe driving. I am skilled in route planning and adapting to changing situations. Experience also included manual handling of luggage in and out of the vehicle on a regular basis. I also have good knowledge of local areas in Birmingham specifically and generally around the country as well.
- Maintained excellent driving record by adhering to traffic laws and demonstrating advanced knowledge of West Midlands routes, contributing to passenger safety and satisfaction.
- Utilised strong interpersonal and customer service skills to ensure positive passenger experiences, fostering repeat business and customer loyalty.
- Executed problem-solving and conflict resolution strategies effectively, ensuring smooth rides and high passenger satisfaction.
- 3- Time management and efficiency under pressure
- 5- Cash handling and app-based payment processing
- 6- Logistics, delivery and route optimisation
Customer Service Advisor
04.2017 - 07.2017
- Experience handling high volumes of inbound customer calls, providing clear, friendly, and professional support.
- Utilised strong listening skills and empathy to address urgent customer needs for appliance repairs in a fast-paced call centre environment.
- Assisted customers with appliance issue enquiries, including product information, troubleshooting, warranty registration, delivery updates, arranging a return or replacement, and booking an engineer.Logged all customer interactions accurately using company software, ensuring clear records are kept for future customer references and follow-up and resolution.Diagnosed common appliance issues over the phone and offered suitable solutions or arranged engineer visits.Handled difficult and angry customers calmly and professionally, following company policies while maintaining customer satisfaction.
- Coordinated with retailers and engineers to retrieve detailed information from stakeholders, facilitating timely resolutions.
- Registered warranties for new appliances, accurately inputting customer details in compliance with company policies and procedures to ensure effective tracking.
- Promoted extended warranty plans to customers during sales interactions. to potential customers and set up their regular payment details on the system.
Retail Sales Manager
Core Communication Ltd.
02.2017 - 04.2017
- Conducted daily field visits to assess business needs and strengthen relationships. and relationship management
- Visit each of the 20 small businesses assigned to a regular, pre-planned schedule.
- Build and maintain strong relationships with store owners, managers and purchasing staff.
- Understand each shop's business model, customer base and specific product needs.
- Present and promote the company's full range of phone accessories (e.g., cases, chargers, cables, screen protectors, earbuds)
- Educate retailers on product features, selling points and pricing.
- Promoted weekly or monthly promotional items to boost sales, processed orders for accessories, promotional products, and budget phones, recorded payments, and maintained accurate business account records.
- Distributing marketing equipment of the company to the business owners.
- Gathering market intelligence about certain products and feedback from customers.
- Managed the process of handling faulty products and coordinating replacements. and arranging replacement products promptly.
- Maintaining a good reputation for reliability and quality service.
- Planned daily routes to efficiently visit designated shops, ensuring timely engagements without delays.
- Working towards monthly sales targets on a daily basis to hit the target on time.
Order Picker
PMP Recruitment
11.2016 - 01.2017
- Operated handheld device to efficiently pick orders in Amazon Rugeley warehouse.
- Retrieved products based on detailed information from device, ensuring accurate selection and timely processing.
- Keeping the required speed to hit the product pick-up rate.
- Used trolleys to transport picked products for final packing and dispatch, streamlining workflow.
- Assisted colleagues in locating products within the warehouse who are not sure of the exact location of the product required to be picked.
- Understanding the different product ranges on different floors of the warehouse.
Delivery Driver
Domino's Pizza Store
03.2016 - 10.2016
- Delivering ready meals to customers' addresses in a safe and timely manner using a car and phone navigation. Collecting cash from customers when a successful delivery is made and the order requires cash to be collected.
- Maintained vehicle in optimal condition to ensure reliability for daily deliveries.
- Operated the oven and cutting table to prepare orders for delivery.
- Restocked drinks and other products in refrigerator to ensure availability for customer orders.
- Taking phone calls from customers who needed to order via phone.
- Cleaned utensils promptly during downtime between deliveries.
- Cleaned store floor to uphold cleanliness standards and enhance customer experience.
- Clearing the bins into a wheelie bin to keep the store environment clean and hygiene-friendly.
Cleaning Operative
NEC
08.2015 - 01.2016
- Ensured high standards of hygiene before, during and after events.
- Cleaned and maintained public areas, exhibition halls, corridors, toilets and staff-only areas.
- Checked and cleaned toilets, sinks, cubicles, and floors to maintain hygiene standards.
- Inspected and replaced hand towels regularly to ensure availability and cleanliness.
- Provided quick turnaround cleaning between events or during breaks.
- Supported pre-event setup by clearing waste and wiping surfaces to ensure hall readiness.
- Secured blocked toilets with red tape until repaired and ensured red tape is placed until the toilet is restored for use.
- In pre-event cleaning, helped colleagues to fill the motor trolleys with recycling waste material to be disposed of at the recycling site.
Team Member
Domino's
04.2015 - 07.2015
- Managed multiple tasks during busy periods, ensuring speed, accuracy, and attention to detail contributed to smooth operations.
- Prepared orders promptly for the delivery team, verifying items and coordinating timely dispatch to meet delivery targets.
- Prepared pizzas and side items following Domino's food safety, hygiene and quality standards
- Operated the oven, cut table, make line and other store equipment confidently and safely.
- Demonstrated reliable work habits and punctuality, consistently maintaining a strong work ethic in a fast-paced environment.
- Assisted with stock refills and stocktakes at the closing of the store.
Education
Diploma in Retail Knowledge Level 2 -
South and City College Birmingham
Digbeth Campus, Birmingham01-2015
POF Science Degree College -
POF Science Degree College
Wah Cantt, Distt Rawalpindi, Pakistan01-2002
Nusrat Jahan Academy -
Nusrat Jahan Academy
Rabwah, Distt. Chiniot, Pakistan01-2000
Skills
- Fundraising strategies
- Customer support
- Inventory management
- Inventory management
- Communication
- Public relations
- Inventory management
Custom
- Reading Urdu poetry on a regular basis
- Watching football and cricket results
Timeline
Volunteer
Acorns Children Hospice
03.2026 - 05.2026
Private Hire Driving
Uber
10.2017 - 11.2025
Customer Service Advisor
04.2017 - 07.2017
Retail Sales Manager
Core Communication Ltd.
02.2017 - 04.2017
Order Picker
PMP Recruitment
11.2016 - 01.2017
Delivery Driver
Domino's Pizza Store
03.2016 - 10.2016
Cleaning Operative
NEC
08.2015 - 01.2016
Team Member
Domino's
04.2015 - 07.2015
Diploma in Retail Knowledge Level 2 -
South and City College Birmingham
POF Science Degree College -
POF Science Degree College
Nusrat Jahan Academy -
Nusrat Jahan Academy