Fayyaz Dar

Started with Morrison Plc in August 2024 as Manager Morrison's deli in Lochgelly . Daily job structure include but not limited to receive deliveries on daily basis from morrisons and partner distributors .Stocking , wastage, gap scan, reduction, shelf verifying, pricing, labels, hi and lows, sector analysis and much more. Oversee daily operations of store, including inventory and supply as well overseeing the following,

• Maintained inventory control, reduced stock shortages.
• Led performance reviews, identified areas for improvement.
• Facilitated staff training, resulting in better customer service.
• Supervised project timelines for timely completion.
• Fostered positive work environment with regular team-building activities.
• Enforced safety regulations to reduce workplace accidents.
• Managed team dynamics by implementing conflict resolution strategies.
• Developed accurate sales forecasts for improved strategic planning.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Delegated tasks efficiently to maximise productivity.
• Coordinated cross-departmental collaboration for improved workflow.

Have a very strong knowledge to develop action plans to increase performance and exceed sales KPIs. Maintained store appearance, including shelving organisation, store layout and visual merchandise planning. Still running the business as usual at Morrison's Deli but looking for more challenging environment to work with/in.

Started with BP international retail as assistant manager , managing BP fuel station, Mark & Spencer and wild bean café all under one roof. Daily job structure include but not limited to receive deliveries on daily basis from Mark & Spencer and BP DHL Excel . Stocking , wastage, gap scan, reduction, shelf verifying, pricing, labels, hi and lows, sector analysis and much more.

Oversee daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Addressing customer issues calmly and professionally, delivering quick, successful resolutions.

Built customer relationships with consultative sales approach.

Have a very strong knowledge to develop action plans to increase performance and exceed sales KPIs.

Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.

Enforcing company policies and guidelines for all employees.

Recruit, interview and hire high-performing individuals, developing passionate, dedicated teams.

Training of staff on best practices to achieve optimal productivity

Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.

Motivate management and staff teams to consistently deliver high quality, customer-focused service.

Nurture positive customer relationships, enhancing membership loyalty and driving client retention.

Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.

Act as point of contact and escalation for complex customer queries.

Collaborate with team to Manage and deliver on daily priorities.

Evaluate and track staff to aid area manager conduct performance reviews.

Very comfortable with opening and closing procedures multiple times per week, completing reporting and security tasks.

Design work schedules to provide optimal and balanced cover of store needs.

Evaluation of staff performance, implementing training and development programmes to maintain exceptional service levels.

Second shop acquired by the employer and was nominated Manager for this shop as well alongside Lynn's Convenience store.

Sales increased recorder around 15% for the first 5 quarters

On average dealing 300 customers per day from different backgrounds, it is a constant learning process of public dealing, working in a fast paced environment and a fantastic team work.

Upskilled staff through targeted training opportunities, enhancing team capabilities.

Developed business plans to deliver sustained growth.

• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Increased total sales by 39% over the period of 1 year
• cut the losses , wastage and bring the ordering on line
• Analysed data and identified opportunities to minimise operating costs.
• Recruited, hired and trained high-achieving employees for improved customer service and sales performance.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining in the budget.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Reduced staff turnover by building positive company culture.
• Developed business plans to deliver sustained growth.
• Led team changes and organisational restructures to boost productivity.
• Consistently exceeded productivity targets by monitoring and improving individual and team performance.
• Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
• Supervised and trained customer service team members to provide exceptional client care and account management.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.

The QFM group operates a franchise throughout Yorkshire, the North of England and Scotland with a total of 33 units. Over the past many years company have thrived on its high quality work force.

To be part of this fantastic company i had to take up compulsory intensive training course. Upon completing the course successfully with in six months i was given my first unit to run as RGM.

My performance was continuously inspected and assessed based upon total quality management, daily sales consistency, hygiene & sanitation standards. KPI was observed and discussed on weekly basis. My commitment , hard work and dedication earned me the best manager of the year 2008-2009 nomination within the whole company. I was also awarded to present the company in 2009 KFC UK world rally in Birmingham. In the second year of my job i was appointed in the most troubled units and was successful in recovering the losses along with rectifying the problems. My job involved the following

• hiring & firing
• coaching & training
• KPI successions
• Business promotions
• Cost controlling
• Monthly inspection and quarterly CER
• Weekly/monthly reports discussion with area coach

SALT & PEPPER, Lahore, Pakistan is a chain of restaurants operated by hospitality group of companies in Lahore and Karachi, but run under franchised programme in several other cities of Pakistan. I was responsible for five branches in Lahore city. My duties include but not limited to

• Coaching and training of the managers
• business promotions and catalogues
• weekly and monthly meetings with under and above
• food cost controlling
• Assembled company's amended and improved policy and publish at the end of 2008

I was promoted to and appointed as GENERAL MANAGER OPERATIONS in 2006 for Punjab Province, Pakistan which include 46 major cities to develop the business. Responsibilities include

• Monthly meetings with auditors and accounts
• Negotiate with banks
• New ideas of marketing and brand products
• Follow up with contractors and government departments
• monthly meetings with each unit, individually and collectively to discuses KPI for the respected unit
• Follow up all the goals and targets set for units

• Total control and management of all units in a specified area
• Community involvement
• Hiring and firing
• Profit and loss controlling
• Aging reports
• Payroll Management
• Orientation and training for new hire and mid senior level staff including classes of scheduled training
• Sector analysis
• Customer care satisfaction
• Maintain product quality and stability of capacity of the business
• Launching new business to business promotional schemes

Dominos pizza Culver city (head office branch)

RGM Franchise & Trainer for new orientation. Started as a crew member and way up to RGM in Thirteen Months. Worked as RGM and Trainer for over 6 years. Best manager nominee for two years in a row. Top operator for consecutively seven month in 1995. Secure two school lunches worth 1.2 Millions US Dollars per year after a competition fight with Pizza Hut in the same city. Attended Dominos world Conference in Las Vegas N.V, in 1995 and was winner of second fastest pizza box folder in the world.

• Conducted daily, weekly and monthly ingredient inventory, eliminating food wastage issues to reduce food costs by 27% for year 1994-95 and onward
• Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards
• Provided staff training, effectively utilising cross-training methods to maintain the highest levels of productivity
• Hired, trained and manage staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores
• Introduced employee recognition programs that reduced staff turnover