Faysul Ahmed
London,England
Summary
An accomplished and enthusiastic professional with substantial experience in providing business, project, and administrative support in charitable institutions and local authorities. Prior experience to date demonstrates the ability to support and deliver council and non-profit projects in line with organisational goals. The crucial skills highlighted in these areas were business administration, project support, organisation, time management, communication, teamwork, problem-solving and creativity. Most recently having gained experience in the security and prison sectors has exposed me to a new experience that was essential for growing and developing skills whilst recognising the criminal justice process.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Prison Custody Officer
Serco
London
01.2024 - 03.2024
- Primarily responsible for preventing the unlawful escape of prisoners during hearings and ensuring the efficient running of Prisoner Escort Services during legal visits
- Enforce legal protocols and strict security measures to safeguard high-profile prisoners, stakeholders, and staff
- Manage prisoner movements and well-being during court appearances, maintaining order and upholding individual rights within high-pressure environments
- Collaborate with colleagues, court staff, and legal professionals to ensure the secure and efficient operation of court hearings.
- Improved day-to-day practices and increased staff efficiency by 20%.
- Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders
- Kept official prison records in line with established procedures.
- Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
Community Safety Officer
Safer City Partnership
City of London
09.2021 - 09.2022
- Ensure compliance as per set standards by providing strategic, practical and administrative support to the community safety manager, the team, and members of the Safer City Partnership (SCP).
- Process invoices by raising acquisitions and purchase orders on CBIS payment system
- Supported community safety initiatives, demonstrating compliance with regulations and thorough data management
- Prepared detailed reports and coordinated crucial meetings addressing complex social issues, including those with potential legal implications
- Coordinated meetings for the community safety team including Violence against Women and Girls (VAWG) forum, Modern Day Slavery, Domestic Abuse MARAC and Anti-Social Behaviour.
- Maintained confidential information within council database system, ensuring accuracy and data integrity
- Collaborated with project stakeholders and supported Operations Director to drive successful project delivery
- Completed quarterly safer city reports for partnership meetings contributing towards 50% of teams overall output.
Conference and Review Administrator
Spencerclarke Group
London
02.2020 - 07.2020
- Meticulously maintained confidential case records within the LCS data management system, ensuring compliance with child protection regulations
- Supported the Child Protection team's adherence to strict statutory guidelines through accurate documentation and administrative oversight
- Facilitated effective communication and decision-making during safeguarding meetings by providing high-level minute-taking services.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Senior Business Support Officer
Reed
London
06.2019 - 12.2019
- Optimized office efficiency through executive support to senior leadership, including the Director of Resources and Directors of key departments
- Managed operational logistics for corporate meetings, ensuring seamless execution and resource availability
- Demonstrated confidentiality and discretion while liaising with external stakeholders, including solicitors and other professionals.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Assisted with collecting statistics, data and other management information.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Maintained accurate records and documentation for reliable reference.
Business Support Officer
ADECCO
London
04.2019 - 07.2019
- Maintained accurate and confidential financial records, including purchase orders and invoices, within the Mosaic system
- Streamlined financial operations by processing invoices, investigating discrepancies, and supporting efficient payment processes
- Demonstrated attention to detail and problem-solving skills while addressing public inquiries and managing the finance team inbox.
- Scanned, photocopied and faxed documents according to staff support requests.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Maintained accurate records and documentation for reliable reference.
Education
GCSEs - Math, English, Science, Sociology, IT
Haverstock School
London, ENG 09.2010 - 09.2015
OCR - Administration
City Gateway
01.2016 - 06.2016
Skills
- Strategic Planning & Analysis
- Project Management
- Business & Administrative Support
- Complex Problem Solving
- Adaptable
- Accurate
- Innovative
- Report-writing & Forecasting
- Pro-active
- Reliable
- Workload Prioritisation
- Project Planning & Scheduling
- Team Leadership & Development
- Assertive
- Responsible
- Conflict management
Timeline
Prison Custody Officer
Serco
01.2024 - 03.2024
Community Safety Officer
Safer City Partnership
09.2021 - 09.2022
Conference and Review Administrator
Spencerclarke Group
02.2020 - 07.2020
Senior Business Support Officer
Reed
06.2019 - 12.2019
Business Support Officer
ADECCO
04.2019 - 07.2019
OCR - Administration
City Gateway
01.2016 - 06.2016
GCSEs - Math, English, Science, Sociology, IT
Haverstock School
09.2010 - 09.2015
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