Faye Williams
Southampton,Hampshire
Summary
Accomplished leader with over a decade of experience in the CRO sector, currently serving as Global Pharmacovigilance Director. Demonstrated ability to lead teams towards achieving high-quality results and operational excellence. Strong background in strategic planning, staff development, and executive communication, facilitating collaboration and business growth. Passionate about leveraging expertise to contribute to advancements in animal health at Elanco.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Director, Pharmacovigilance Commercial & Financial
ICON Clinical Research
Reading, Berkshire
2025.07 - Current
- Oversaw financial planning to maintain organisational fiscal stability.
- Implemented operational changes to enhance departmental efficiency.
- Facilitated process improvements to optimise workflow and productivity.
- Contributed to enhancing productivity through innovative management techniques.
- Helped coordinate large-scale projects to ensure successful outcomes.
- Supported staff training programmes focused on skill enhancement.
- Member of the Department executive oversight team reporting directly to head of department
- Guided team to deliver quality customer service.
- Assisted with resource allocation to maximise productivity.
- Coordinated large scale projects with successful outcomes.
- Directed team to deliver high-quality customer service.
- Optimised resource allocation to maximise productivity.
- Supervised staff training programmes with focus on skill enhancement.
- Fostered a positive work environment, increased employee morale.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Drove process improvements, optimised workflow efficiency.
- Led team to streamline operations by implementing new strategies.
- Recruited and developed high-performing teams, with focus on talent retention.
Global Head of Drug Safety & Pharmacovigilance
TFS Health Science
London
2023.05 - 2025.05
- Assisted in managing department financial and commercial activities.
- Supported team development to improve department profitability.
- Built strong relationships with clients.
- Participated in RFPs and bid defence meetings.
- Supervised staff within safety team.
- Helped manage resource allocation for department.
- Provided training and mentoring to team members.
- Contributed to global process improvement initiatives.
- Handled audits and CAPA-related outcomes while reviewing SOPs.
- Supported team by showing respect and willingness to assist.
- Resolved issues to increase customer satisfaction.
- Oversaw daily operations to maintain productivity levels.
Senior Property Manager
Grange Property Management
Godalming, Surrey
2022.07 - 2023.05
- Day to day management of Grange residential portfolio across South East.
- Handled daily management issues, including coordination with contractors and residents.
- Supported financial management and budgeting for blocks and estates within portfolio.
- Participated in regular meetings with clients and contractors.
- Collaborated with colleagues to resolve various matters.
- Delivered high-quality property management services, enhancing client trust and loyalty.
Group director
Anstey Group
Southampton, Hampshire
2014.10 - 2022.07
- Managed daily operations across multiple companies.
- Assisted in implementing new systems and strategies.
- Developed strong relationships with clients to enhance loyalty and retention.
- Encouraged an inclusive workplace culture to improve employee morale and productivity.
- Addressed and resolved customer complaints escalated by staff.
- Ensured high health and safety standards for ongoing compliance.
- Sourced high-performing staff to boost team productivity.
- Oversaw financial management for group of companies.
- Supported growth of family business from inception to prominent letting agent in Southampton.
Senior Manager Site Activation
ICON Clinical Research
Southampton, Hampshire
2013.10 - 2014.10
- Supported resource planning, allocation, and recruitment of staff for global site activation team to enhance operational capacity.
- Managed multiple projects and site activation personnel to ensure timely delivery.
- Coordinated study-related timeframes and targets to meet project deadlines.
- Implemented initiatives effectively within project timelines.
- Managed studies and staff proactively.
- Identified opportunities for process improvements across site activation activities.
- Prepared and reviewed status reports against client expectations, taking necessary actions.
- Acted as a liaison for site activation and study start-up with clients.
- Monitored and reviewed study and employee performance systematically.
Manager of Planning & Resource Management
ICON Clinical Research
Southampton, Hampshire
2012.09 - 2013.07
- Coordinated global resourcing for study start-up department, ensuring optimal allocation of resources.
- Facilitated escalation and resolution of resourcing issues, delivering reports to senior management for informed decision-making.
- Generated demand capacity reports for SSU department to inform strategic planning.
- Supported the establishment and implementation of global resourcing processes.
- Contributed to the development and training of a team of PRM associates.
Drug Safety Manager
ICON Clinical Research
Southampton, Hampshire
2005.10 - 2012.09
- Managed the UK and India Clinical Trial Case Processing team
- Recruited and trained numerous employees, contributing to team stability and retention within the company
- Managed global drug safety clinical trial programs across multiple phases, ensuring compliance and safety standards
- Facilitated Pharmacovigilance safety meetings to ensure compliance with safety regulations
- Participated in client meetings and training sessions to enhance collaboration
- Department technical expert for Clinical Trials
- Department business continuity manager
- This is a role where I started as an Entry Level Drug Safety Associate and quickly progressed to managing a team as the company grew.
Yard/Farm Manager
Decoy Pond Farm
Beaulieu, Hampshire
2004.03 - 2005.10
- Managed daily operations of busy livery yard and family business
- Provided assistance to clients, ensuring their horses received proper care
- Developed strong passion for animal care through lifelong involvement in family business
Regulatory Officer/Acting Section Manager
British American Tobacco
Southampton, Hampshire
2001.06 - 2004.02
- Day to day running of the AMGP ( additives and materials guidance panel)
- Technical presentations
- preparing regulatory/global submissions
- Managed other team members and division of workload
Education
Bachelor of Science - Physiology & Pharmacology
Southampton University
Southampton 1996.10 - 1998.06
Bachelor of Science - Physiology & Pharmacology
University of Liverpool
Liverpool 1995.10 - 1996.06
A-Levels - Biology
Brockenhurst College
Brockenhurst 1993.09 - 1995.06
A-Levels - Chemistry
Brockenhurst College
Brockenhurst 1993.09 - 1995.06
A-Levels - Physics
Brockenhurst College
Brockenhurst 1993.09 - 1995.06
Skills
- Financial management
- Operations management
- Project management
- Strategic planning
- Resource allocation efficiency
- Recruitment and hiring
- Employee management
- Staff development
- Executive communication
- Leadership excellence
- Public speaking
Affiliations
- I am an animal lover having grown up on a farm in the New Forest, I especially love dogs and horses.
- The last few years I have trained to be an animal reiki practioner in my spare time.
Timeline
Director, Pharmacovigilance Commercial & Financial
ICON Clinical Research
2025.07 - Current
Global Head of Drug Safety & Pharmacovigilance
TFS Health Science
2023.05 - 2025.05
Senior Property Manager
Grange Property Management
2022.07 - 2023.05
Group director
Anstey Group
2014.10 - 2022.07
Senior Manager Site Activation
ICON Clinical Research
2013.10 - 2014.10
Manager of Planning & Resource Management
ICON Clinical Research
2012.09 - 2013.07
Drug Safety Manager
ICON Clinical Research
2005.10 - 2012.09
Yard/Farm Manager
Decoy Pond Farm
2004.03 - 2005.10
Regulatory Officer/Acting Section Manager
British American Tobacco
2001.06 - 2004.02
Bachelor of Science - Physiology & Pharmacology
Southampton University
1996.10 - 1998.06
Bachelor of Science - Physiology & Pharmacology
University of Liverpool
1995.10 - 1996.06
A-Levels - Biology
Brockenhurst College
1993.09 - 1995.06
A-Levels - Chemistry
Brockenhurst College
1993.09 - 1995.06
A-Levels - Physics
Brockenhurst College
1993.09 - 1995.06