Faye Spencer
Cheadle Hulme,Greater Manchester
Summary
Dynamic professional with a strong foundation in digital marketing mastery and innovative thinking. Demonstrates expertise in customer relationship management software and knowledge of regulatory standards, ensuring compliance and effective communication. Skilled in crisis mitigation, with a focus on achieving strategic goals and enhancing customer satisfaction.
Driven professional with strong leadership qualities and strategic mindset, combining excellent communication and problem-solving skills. Proven ability to manage teams and drive business growth through innovative strategies and analytical thinking. Poised to make significant impact in [Desired Position] role.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
Work history
Head of Business Services
Information Commissioner's Office
Wilmslow, Cheshire East
09.2019 - Current
- Drove operational efficiency with strong leadership and strategic planning.
- Fostered a culture of continuous improvement, driving workforce excellence.
- Directed global operations whilst maintaining consistent brand messaging across regions.
- Restructured organisation, leading to improved operational efficiency and output.
Head of Customer Contact
Information Commissioner's Office
Wilmslow, Cheshire East
05.2017 - 09.2019
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Group Manager - Customer Contact
Information Commissioner's Office
Wilmslow, Cheshire East
12.2013 - 05.2017
- Created an inclusive workspace by implementing diversity-friendly policies and practices.
- Monitored performance metrics regularly to maintain high standards of service delivery.
- Conducted regular staff evaluations, providing constructive feedback to foster professional growth.
- Upheld health and safety standards within the workplace, ensuring a safe environment for employees.
Group Manager - Audit
Information Commissioner's Office
Wilmslow, Cheshire East
11.2011 - 12.2013
- Achieved corporate objectives with meticulous strategic planning.
- Delegated tasks effectively for optimal workload distribution and task completion.
- Coordinated team meetings for streamlined communication and increased productivity.
- Established clear lines of communication between teams for improved workflow coordination.
Group Manager - Complaints Resolution
Information Commissioner's Office
Wilmslow, Cheshire East
07.2010 - 11.2011
- Upheld health and safety standards within the workplace, ensuring a safe environment for employees.
- Fostered a positive work environment with regular employee engagement initiatives.
Head of Casework and Advice
Information Commissioner's Office
Wilmslow, Cheshire East
06.2005 - 07.2010
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
MSc - Leadership and Management
Hult Ashridge Executive Education
01.2022 - 05.2025
L7 Senior Leader Masters Degree EPA - Leadership and Management
Chartered Managers Institute
01.2022 - 05.2025
MA (Hons.) - English Literature and Sociology
University of Glasgow
09.1993 - 07.1997
A-Levels - English Literature, History, Economics, General Studies
Savio High School
09.1991 - 07.1993
GCSEs - 8 subjects
Savio High School
09.1989 - 07.1991
Skills
- Innovative thinking
- Knowledge of regulatory standards
- Digital marketing mastery
- Customer relationship management software
- Crisis mitigation
Memberships
Contact Centre Managers Association
Cross Government Customer Experience Group
References
References available upon request.
Timeline
MSc - Leadership and Management
Hult Ashridge Executive Education
01.2022 - 05.2025
L7 Senior Leader Masters Degree EPA - Leadership and Management
Chartered Managers Institute
01.2022 - 05.2025
Head of Business Services
Information Commissioner's Office
09.2019 - Current
Head of Customer Contact
Information Commissioner's Office
05.2017 - 09.2019
Group Manager - Customer Contact
Information Commissioner's Office
12.2013 - 05.2017
Group Manager - Audit
Information Commissioner's Office
11.2011 - 12.2013
Group Manager - Complaints Resolution
Information Commissioner's Office
07.2010 - 11.2011
Head of Casework and Advice
Information Commissioner's Office
06.2005 - 07.2010
MA (Hons.) - English Literature and Sociology
University of Glasgow
09.1993 - 07.1997
A-Levels - English Literature, History, Economics, General Studies
Savio High School
09.1991 - 07.1993
GCSEs - 8 subjects
Savio High School
09.1989 - 07.1991
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