Authentic, self-motivated and adaptable manager with a results-driven approach and high standards. Known for effectively leading teams and driving operational efficiency with a strong focus on quality. Dedicated to building teams and cultures where people are at the core to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Senior Regional Manager
Labcorp
Harrogate, North Yorkshire
10.2022 - Current
Leadership and management of teams across 5 global sites with a strong focus on employee development and engagement, quality and process.
Coached and mentored team members to foster professional growth, leading to improved performance and higher retention rates.
Improved product offerings by gathering feedback from clients and working closely with product development teams to address identified gaps or enhancements opportunities.
Streamlined operations for increased efficiency by analyzing performance data and identifying areas for improvement.
Created a positive work culture that motivated employees to excel at their jobs while fostering teamwork across departments.
Championed customer-centric approach, enhancing overall quality, service delivery and satisfaction.
Lead member of UK Veterans Employee Resource Group promoting and supporting veterans in the Company and in the community.
Regional Manager
Labcorp
Harrogate, North Yorkshire
08.2020 - 10.2022
Expanded regional (UK) presence by leading integration activities, building new teams, and supporting new locations.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Manager
Labcorp
Harrogate, North Yorkshire
02.2018 - 08.2020
Developed strong client facing teams through recruitment, training and development and ongoing performance management.
Introduced new opportunities for team building and communication, resulting in better team performance and employee engagement.
Led the European team in the design and build of standards to ensure accurate, clear and consistent quality and on time delivery.
Managed and motivated employees to be productive and engaged in work.
Operations Manager
Covance Food Solutions
Harrogate, North Yorkshire
05.2016 - 02.2018
Performance of general human resources responsibilities, including recruitment activities, training, performance evaluations, and progressive discipline.
Management of the expanding Covance Food Solutions (CFS) facility including budgetary and CapEx management, strategic planning, logistics, people management and quality control.
Increased capabilities, reduced rework and improved turn-around time from an average of 79% ROT (Right and On-Time) in 2016 to approximately 97% in 2018 whilst managing an increasing daily workload generating a >20% increase in revenue.
Led the Company to profitability by streamlining operations and increasing business.
Ensured Quality Compliance to ISO17025.
Lab Technician to Senior Scientist
Covance
Harrogate, North Yorkshire
04.1997 - 05.2016
Multiple roles showing progression with a career break 2001-2004
Calibrated and maintained instruments to keep equipment fully operational.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Performed routine lab and department maintenance to keep area clean and orderly.
Maintained documentation on tests performed in lab.
Documented information by maintaining daily logs and equipment record books.
Maintained a high level of accuracy in test results by following strict quality control procedures.