Summary
Overview
Work history
Education
Skills
Timeline
Generic

Faye Robson

Hemel Hempstead,Herts

Summary

Organised and proactive individual with strong communication and problem-solving skills. Proficient in managing schedules and handling confidential information with discretion. Committed to enhancing productivity and ensuring seamless operations. Demonstrates strong organisational abilities and keen attention to detail, ensuring tasks are completed accurately and punctually.

Overview

34
34
years of professional experience
5
5
years of post-secondary education

Work history

Project Coordinator/Administrator

Trend & Thomas Surveyors Ltd
Rickmansworth, Hertfordshire
07.2018 - Current
  • Coordinate project tasks, ensuring timely completion.
  • Maintain an organised filing system for all project documents, enhancing accessibility.
  • Respond promptly to client queries either by email or telephone. Manage 2 email boxes simultaneously.
  • Implemented new record management system and delivered training to colleagues.
  • Provide comprehensive administrative support to the managing director often on an ad hoc basis.
  • Interact with clients and contractors professionally by phone, email and in-person to deliver accurate service information.
  • Schedule and preparation for meetings to support colleagues.
  • Demonstrates proficiency in using transcription equipment.
  • Achieve timely delivery of tasks especially when working to a deadline.

Business Support Officer

Hertfordshire Constabulary
Welwyn Garden City, Hertfordshire
05.2008 - 05.2017
  • Maintained high standards of accuracy and quality in data entry which was essential to the constabulary.
  • Managed priorities and resources to achieve service delivery requirements.
  • One of four members of the constabulary who were the designated liaison officers with the DVLA in relation to vehicle and driving licence information held on the Police National Computer. This information was used at roadside's and in custody by the officers so had to be one hundred percent accurate.
  • Maintained efficient record keeping for easy reference and retrieval of information.
  • Enhanced office productivity by coordinating and streamlining administrative procedures.

CRIB Assistant

Hertfordshire Constabulary
Welwyn Garden City, Herts
02.2004 - 05.2008
  • Taking telephone crime reports from police officers and members of the public.
  • Handled confidential and very sensitive information, maintaining discretion and integrity.
  • Updating offender details onto the local IT system which was then in turn added to the Police National Computer ensuring descriptive and personal information was kept up to date.
  • Demonstrated adaptability by taking on ad-hoc tasks.

Training Officer

Hertfordshire Constabulary
Welwyn Garden City, Hertfordshire
01.2001 - 06.2003
  • Developed comprehensive training manuals to enhance employee understanding of their roles.
  • Assessed individual learning needs for a more personalised approach to training.
  • Championed diversity and inclusion in all training strategies implemented.
  • Kept abreast with constabulary policies to ensure up-to-date content in all trainings offered.
  • Engaged and motivated participants through strong communication and relationship building.
  • Evaluated feedback from trainees to design comprehensive future training.

Crime Bureau Assistant

Hertfordshire Constabulary
Welwyn Garden City, Herts
06.1995 - 01.2001
  • Taking telephone crime reports from police officers having attended or at the scene of a crime. This ranged from minor offences to the most serious.
  • Answered phone calls promptly, providing excellent customer service.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Handled sensitive information responsibly, respecting confidentiality rules.

Customer Service Assistant

Swinton Insurance
Harlow, Essex
02.1992 - 05.1995
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Prioritised tasks during busy periods for maximised productivity .
  • Showcased strong communication skills when explaining deals to customers .
  • Utilised product knowledge effectively whilst assisting customers with purchases decisions.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Listened actively to customer concerns, confusions and needs for excellent communication.

Education

GCSEs -

Presdales School
Ware
09.1986 - 06.1991

Skills

  • Microsoft Office Word & Excel proficient
  • Invoicing
  • Effective communication
  • Training and Development
  • Work well under pressure
  • Prioritise workload according to organisation needs

Timeline

Project Coordinator/Administrator

Trend & Thomas Surveyors Ltd
07.2018 - Current

Business Support Officer

Hertfordshire Constabulary
05.2008 - 05.2017

CRIB Assistant

Hertfordshire Constabulary
02.2004 - 05.2008

Training Officer

Hertfordshire Constabulary
01.2001 - 06.2003

Crime Bureau Assistant

Hertfordshire Constabulary
06.1995 - 01.2001

Customer Service Assistant

Swinton Insurance
02.1992 - 05.1995

GCSEs -

Presdales School
09.1986 - 06.1991

Similar Profiles

Create profile
Faye Robson