FAYE JONES

During my time here i oversaw day to day operations and lead a team to deliver exceptional customer service ensuring fast friendly and consistent service. Experienced in keeping operations efficient while ensuring staff and guests feel supported in a busy environment.

Key Skills & Responsibilities.

• Daily opening and closing of the restaurant ensuring smooth handovers.
• Handling cash, card payments and end of day reconciliations with accuracy and accountability.
• Managing stock levels, ordering and supplier relationships to maintain cost control.

Whilst working at Grace i ran a vibrant modern bar, lead our team and helped in designing standout menus and cocktails. I was confident in handling everything from stock and cash to opening and closing. I thrived on keeping a lively and welcoming atmosphere ensuring guests enjoyed a memorable experience.

• Key Skills and Responsibilities
• Led a dynamic team to deliver fast, friendly and consistent service.
• Managed stock and supplier orders.
• Maintained smooth day-to-day operations
• Created seasonal menus to boost sales

Whilst working as a hotel receptionist, I was the first point of contact for guests providing a warm and professional welcome. My role included managing check-ins and check-outs, handling reservations and phone enquiries, and dealing with payments and daily cashing up. I thrived in a fast paced environment, balancing front desk queries quickly and efficiently to ensure a smooth and enjoyable stay.

• Key Skills and Responsibilities
• Coordinated with housekeeping and management to ensure smooth room turnarounds and operations.
• Promoted hotel services and local attractions to enhance guest experiences
• Maintained booking systems and updated records with attention to detail,

Whilst working in my dads family butchers, I gained hands on experience in a busy retail environment, developing strong customer service, team work, and organisational skills. I was involved in many aspects of the business, from serving customers and preparing orders to keeping the shop clean and well presented. This tole taught me the importance of reliability, attention to detail, and delivering a friendly, personal service

• Key Skills and Responsibilities
• Handled cash and card payments
• Maintained high standards of hygiene, cleanliness and food safety
• Supported day to day running of the shop in s family team enviroment.

During my time with this employer i gained valuable experience in managing financial records and supporting the accounting team in day-to-day operations. My attention to detail and strong organisational skills enabled me to handle multiple tasks effectively.

• Key Skills and Responsibilities
• Skilled in using software such as SAGE
• Able to process invoices
• Helped in buying and selling of stock