Faye Jackson
Scotland
Summary
I am a skilled Dental Assistant with 8 years experience and training necessary to assist with various dental procedures. Hands-on trained in dental Implants, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Open to learning new skills, very adaptable and eager to take on new opportunitie.
Overview
10
10
years of professional experience
Work History
Dental Nurse
Scottish Dental Care
09.2022 - Current
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Improved infection control standards by sterilizing instruments and maintaining a clean workspace.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
- Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
- Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
- Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
- Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
- Streamlined office operations by organizing supplies inventory and placing orders as needed to avoid stock shortages.
- Facilitated smooth handoffs between dental hygienists and dentists by keeping them informed of each other''s schedules and availability throughout the day.
- Continuously updated knowledge on industry best practices through participation in professional development workshops and seminars related to dental nursing skills enhancement or new technologies adoption within the practice.
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
- Safeguarded against potential legal issues by adhering to company policies, local regulations, and industry standards when providing first aid services.
- Increased team efficiency by maintaining organized medical supplies and equipment inventories.
- Showcased adaptability and resilience through effectively managing a diverse range of cases, from minor cuts or bruises to more severe injuries requiring immediate intervention.
- Ensured timely medical intervention by accurately documenting incidents and treatment provided.
- Collaborated with other healthcare professionals to ensure comprehensive patient care during emergencies.
- Reduced response times for emergency situations with thorough knowledge of first aid protocols.
Support Services Assistant
NHS - National Health Service
01.2019 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate support services assistance.
- Ensured all required documentation was completed accurately and filed appropriately.
- Handled sensitive information with discretion, ensuring confidentiality and compliance with privacy regulations.
- Supported team members, leading to improved overall productivity and workplace morale.
- Conducted quality control checks on support services deliverables, upholding company standards of excellence.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Treated stains and damaged areas to restore value.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Dental Nurse
Mydentist, Loreborne Dental Centre, Dumfries
01.2019 - 12.2019
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Contributed to a positive patient experience with effective communication, empathy, and professionalism.
- Promoted oral hygiene education by creating informative displays in waiting areas and discussing proper techniques with patients.
- Worked closely with surgeons and anesthesia care providers to guide patient safely through postoperative period.
- Facilitated smooth handoffs between dental hygienists and dentists by keeping them informed of each other''s schedules and availability throughout the day.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Sales Assistant
New Look
02.2016 - 08.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Fielded customer questions to share information about products, availability, and pricing.
- Boosted store revenue through upselling and cross-selling techniques.
Waitress
The Cairndale Hotel
03.2014 - 02.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Higher Education - Adult Nursing
University Of The West Of Scotland
Dumfries08.2021
Higher Certificate - Biology
Dumfries And Galloway College
Dumfries, United Kingdom08.2019
Higher Education - Care And Sociology
Dumfries And Galloway College
Dumfries, United Kingdom08.2019
Higher Education - Mathematics
Dumfries And Galloway College
Dumfries08.2019
Advanced Higher Education - Dental Assisting
Mentor Training Academy
Glasgow, United Kingdom10.2018
Skills
- Reception Management
- Payment Collection
- Mail handling
- Document Management
- Supply Management
- Office Equipment Maintenance
- Expense Tracking
- Policy Enforcement
- Meeting Coordination
- Customer Service
- Phone and Email Etiquette
- Data Entry
- Multitasking and Organization
- Maintenance knowledge
- Laundry services
- Cleaning and sanitizing
- Housekeeping
- Interior and exterior cleaning
- Health and safety compliance
- Emergency Management
- First aid qualified
- Adaptable
- Safety Management
Additional Information
I am currently in the process of relocating to Australia. I have applied for my Working Holiday Visa (Subclass 417).
I want to relocate and begin a career within FIFO work. I am adaptable, motivated and willing to take on new challenges. I understand the recruitment to work remote and work various shift patterns.
Timeline
Dental Nurse
Scottish Dental Care
09.2022 - Current
Support Services Assistant
NHS - National Health Service
01.2019 - 01.2021
Dental Nurse
Mydentist, Loreborne Dental Centre, Dumfries
01.2019 - 12.2019
Sales Assistant
New Look
02.2016 - 08.2017
Waitress
The Cairndale Hotel
03.2014 - 02.2016
Higher Education - Adult Nursing
University Of The West Of Scotland
Higher Certificate - Biology
Dumfries And Galloway College
Higher Education - Care And Sociology
Dumfries And Galloway College
Higher Education - Mathematics
Dumfries And Galloway College
Advanced Higher Education - Dental Assisting
Mentor Training Academy
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